the department was supplied with lower volumes of solvents than ordered. The problems made it difficult for Kay’s department to meet deadlines for customers’ orders. Kay felt that this was one area that needed improvement in the department. She felt that the problem could be solved through purchasing equipment for manufacturing the solvents. She identified equipment that could produce the small quantities needed for her department that was being offered by a small Orogon company known as Dill Chemicals. She forwarded her proposal to the relevant authorities and the equipment was finally purchased after a series of negotiations with managers and other persons within the company. However

various issues with the performance of the equipment emerged after installation