Facebook IPO

Facebook IPO

Reasons for Facebook IPO

Facebook engaged the public in an IPO in order to raise funds to continue its business presence amid competition from other technology intensive products in the market today. Borrowing from the success of other businesses in the market today, an organization will find it economically wise to diversify its source of capital, with invitation of the public to own the organization making vital contribution in that respect. In a technology driven sector, competence and competitiveness of the organization continue to rely on investment in innovation (Investopedia para.2). Facebook is awake to the fact that the magnitude of competitiveness and continued market exploitation requires astronomical funding. Spreading the cost and associated risks among many owners in an IPO makes it easy to raise capital for development and expansion as well as lower risk levels.

Regarding the exact capital needs that Facebook might have on its implementation list may prove a speculative matter for now. However, based on the operations environment at the disposal of the corporation, it is possible to identify possible investment needs that Facebook would find immediately necessary to remain competitive. Among the most specific capital needs, on why Facebook needed to upgrade its capital sources from private to more public sources includes an upscale of its computer equipment to enable hosting of an increasing numbers of customers. Using the trend of users’ growth over the past few years backed by a growing market niche tremendously tapping from corporate marketing revenues and customer driven demand makes Facebook among the most powerful social media tools. Market studies and research on Facebook experiences a dramatic link with social media and Facebook gains a huge proportion of its revenues from such marketing charges, which justifies expansion of the opportunity (Investopedia para.4).

Alternatively, such expansion demands will require an upgrade from its current labor force to sustain its functionalities and further provide innovative products to keep with the pace of the rest of technology products to remain competitive. Operations growth at the company must translate into significant staffing needs and indications from CNET believe that a workforce of about 9600 will be needed in the next several months. In addition to the mentioned expansion needs, diversification of revenue generating functionalities of the social site will also require significant funding, to keep up with other internet service trends popular among users such as video, music, applications and product sales. Perhaps in the future, Facebook will consider making acquisitions in order to expand through relevant ventures, to enable diversification and constant growth.

Financial Status

Before the IPO, Facebook’s overall ownership structure comprised of 1.96 billion shares worth of US$66.6 billion. Among the main owners before the IPO included Mark Zuckerbeg owning 27.3 per cent of the shares valued at US$18.2 billion, Accel Partners with 10.3 per cent valued at US$6.9 billion and Dustin Moskovitz owing US$4.5 billion worth of shares equal to 6.8 per cent. DST Global owned 6.7 per cent worth US$4.5 and other Investors having 48.9 per cent valued at US$32.6 billion. The arrangement to have the IPO implied that each of these classes of owners would part with a certain proportion of their ownership for the public to buy. The existing shareholders sold shares worth US$5.4 billion and an additional pool of shares worth US$6.1 billion was created to amount to US$11.5 billion sought from the public in an IPO. The valuation of each share at US$38 IPO price explains the capital generation targets and capacity of the IPO. Apparently, the disposal of the shares by the existing investors must have generated a shift in ownership to pave way for public ownership. However, ownership patterns did not change significantly after the IPO, with considerable ownership remaining among the initial owners. The main ownership remained at Other Investors (41.6 per cent), Zuckerberg (23.6 per cent), Accel Partners (7.6 per cent), Moskovitz (6.3 per cent) and DST Global (4.9 per cent). IPO quoted price shot up immediately to $42 on the initial stages but later dropped significantly below the IPO, raising speculation on the actual valuation of the company’s shares (Kissmetrics 1).

Timing and Success of IPO

The most appropriate timing for an IPO should ordinarily be at a time when the company is likely to achieve in attracting public interest. In view of the appropriateness of the timing of the Facebook IPO, it was perhaps the best timing to achieve the targets set forward before the IPO. In terms of the immediate financial achievements at Facebook, taking advantage of the public confidence existing at that time would only enable such outcomes for the company. Apart from the share valuation hitches as the market tries to adjust and stabilize in the market, the actual capital targets expected justified the timing as appropriate due to a full subscription recorded (Hutchinson para.1). In terms of revenues, Facebook managed to make a dramatic rise from US$777 million in 2009 to over US$3.7 billion in three years. In the same period, profits rose from US$229 million to US$1 billion, with the last trading period alone recording a 65 per cent growth. Comparing the need to target opportunities in market diversification and innovativeness, an IPO at that stage seemed the most promising alternative to raise revenue for further development.

The success measure for the IPO extends far beyond the immediate reaction of the market in share valuation, to include future projections and the prior targets set for the IPO. In terms of Facebook’s IPO, the value of the activity fell back to the company as opposed to many failed IPOs where bankers and brokers make money at the expense of the seller. According to Roth (para.2), reports indicate that bankers participated in the purchase of the stock, sending signals of their faith in the US$38 valuation. Full subscription also enabled the company to realize its targets, whether set higher or not did not appear to trouble the market. The actual fluctuation from real value is minimal indicating that Facebook was correct to value its IPO and avoid sending money in the wrong direction other than its kitty (Worstall para.3).

Works Cited

Roth, Allan. “Why Facebook’s IPO was a Success.” Web. 21 May, 2012. (www.cbsnews.com/m/8301-505123_162-57437964/why-facebook-ipo -was-a-success/)

Investopedia. “Why Facebook Needs More Cash.” Web. 22 May, 2012. ( HYPERLINK “http://www.forbes.com/sites/investopedia/2012/05/22/why-facebook-needs-more-cash/” www.forbes.com/sites/investopedia/2012/05/22/why-facebook-needs-more-cash/)

Hutchinson, Dave. “The Facebook IPO.” Web. n.d. ( HYPERLINK “http://www.davecfp.com/Invest/FACEBOOK%20IPO.pdf” http://www.davecfp.com/Invest/FACEBOOK%20IPO.pdf)

Kissmetrics. “Facebook: Dissecting the Numbers.” Web. May 2012. ( HYPERLINK “http://blog.kissmetrics.com/wp-content/uploads/2012/05/facebook-ipo.pdf” http://blog.kissmetrics.com/wp-content/uploads/2012/05/facebook-ipo.pdf)

Worstall, Tim. “The Incredible Success of the Facebook IPO,” Web. 30 May, 2012. ( HYPERLINK “http://www.forbes.com/sites/timworstall/2012/05/30/the-incredible-success-of-the-facebook-ipo/” http://www.forbes.com/sites/timworstall/2012/05/30/the-incredible-success-of-the-facebook-ipo/)

External Environment Analysis for Kraft Foods

External Environment Analysis for Kraft Foods Group

Name

Institution

Overview of the Kraft Foods Group

Kraft Foods Group Inc. is one of the leading food and beverage manufacturers in N. America driven by the mission of being becoming the preferred food and beverage destination in the entire N. America. Kraft Foods Group was established in 2012 following the demerger of the mother company, Kraft Foods Inc. (renamed as Mondelez International). Kraft Foods Group Inc. is a financially stable grocery company with annual revenue in excess of $18 billion. The company is well-position in the market with the focus being gaining a market command over its competitors (Nestle S.A, ConAgra Foods, Inc. and Hillshire Brands Co.). Some of the Kraft Foods’ familiar food and beverage brands include convenient meals (Oscar Mayer), grocery fare (Shake N’Bake Coatings, Cool Whip topping), nuts (Planters) and beverages (Kool-Aid drinks and Maxwell House coffee). Although Kraft Foods Group Inc. has been outstanding in its revenue base, its performance has been highly influenced by the micro and macro-environmental factors. However, with the company’s sound internal management policies, the focus turns to external environmental analysis.

External Environment Analysis for Kraft Foods Group

SWOT ANALYSIS

SWOT analysis, which entails strengths, weaknesses, opportunities, and threats, is specifically a framework aimed at the identification and analysis of the internal and external factors that can bring about the viability of a firm, project, or a product. SWOT analysis is very vital for a firm in the process of making decisions. According to Fine (2009), after the decision makers have identified the SWOT factors, they should be in a position to determine whether the goals and objectives of the firm can be achieved at the predetermined specific point in time. The analysis helps an organization match the competitive environment with its available resources. According to Peragine, (2008), a SWOT analysis is very vital to the decision makers since it offers them with useful perspectives in every stage of driving the organization. It helps in exploring the possibilities for solutions to problems and new efforts as well as making decisions on the best direction for any initiative. The process involves examining where change is possible and the opportunities for success in relation to the threats that may hinder the organization from achieving the intended success. Opportunities are meant to open wider avenues, while threats are likely to close the existing paths (Fullen, 2006)

In the analysis of the external environment of a business, there is need to narrow down on two aspects of SWOT analysis: opportunities and threats. These two concepts require the decision makers to carry out a wide external assessment. No organization, company, program, or group is immune to events and forces coming from the external environment (Casario, 2012). Decision makers should be for better or for worse consider their connectedness to the external environment in order to define their position in the market environment. There are factors and forces that are beyond the control of an organization. Such forces include: future trends, the economy (national, local, or international), demographics (changes in race, gender, age, and culture), physical environment, legislation, and national, local, or international events. Given the SWOTs, the decision makers should be able to tell whether the objectives they have at hand are attainable (Fridson, & Alvarez, 2011). In case the objectives are not attainable, they should be able to select other objectives. Other aspects of the external environment include technological changes, changes in legislation, microeconomic matters, and socio-cultural changes. There is also the change in competitive position and market situation.

Opportunities

These are the elements that a project or a company can use to its advantage. The best approach to look at the available opportunities is to consider the industry’s strengths and then examine whether such strengths can open up opportunities (Fine, 2009). The other way is to consider the weaknesses and then examine whether eliminating them can open up opportunities. Decision makers need to look for any good opportunity before them and any interesting trend they are aware of. Useful opportunities come from things like: changes in markets and technology on both narrow and broad scale, changes in governing policies, changes in population profiles, social patterns, lifestyles, and so on.

Threats

These are environmental elements that can cause trouble for a project or a business. They include the obstacles faced by the organization, the organization’s competitors; whether quality specifications or standards of the organization change every time; whether the changes in technology are a threat to the organization’s position in the market; whether the organization has problems of cash flow or bad debt, or whether the organization’s weaknesses can seriously threaten the activities of the organization. Casario, (2012) says that PEST analysis is very significant when looking at the company’s opportunities and weaknesses as it ensures that the decision makers do not overlook external factors. The major threat for SWOT implementers is the aspect of competition. Programmes aimed at improving the welfare of the community, like health improvement programmes, may not have any competition in a market sense. But it becomes a threat when there is preference in funding; funding favoring other projects against the rest. Competition should be considered on a very broad sense since it is a very serious threat to the efforts of any organization (Fleisher, & Bensoussan, 2007)

Industry Environment-Porter’s Five Forces Model

The five forces include:

Supplier Power: Involves the analysis of the ease with which the suppliers are likely to drive up the prices (Casario, 2012). It is influenced by the number of suppliers for a particular input, uniqueness of a particular product or service, relative strength and size of a particular supplier, and the cost of switching suppliers.

Buyer Power: Involves the assessment of the ease with which a buyer can drive prices down. It is influenced by the number of buyers and the importance of buyers to the industry (Fridson & Alvarez, 2011).

Competitive Rivalry: This is driven by the capability and the number of competitors in every market. Competitors tend to reduce market attractiveness.

Threat of Substitution: Involves customers switching from one product to another in response to price changes. This reduces the market attractiveness and the suppliers’ power.

Threat of New Entry: Fleisher & Bensoussan, (2007) asserts that profitable markets tend to attract new entrants, thereby eroding profitability. The incumbent players need to have durable and strong barriers to entry to avoid the decline of their profitability.

The five forces discussed above are made up of several components: Threat of new entry (cost and time of entry, economies of scale, technology protection, barriers to entry, cost advantages, and specialist knowledge), competitive rivalry (number of competitors, switching costs, customer loyalty, cost of exiting the market, and quality differences), supplier power (size of suppliers, number of suppliers, uniqueness of service, cost of changing, and ability to substitute), buyer power ( price sensitivity, cost of changing, number of customers, differences between competitors, and ability to substitute), and threat of substitution ( cost of change, and substitution performance).

The five forces are very beneficial for any industry that needs to enjoy a competitive advantage. It helps industries understand the factors that affect profitability, and can make decision makers make informed decisions concerning: whether to enter or not enter a specific market; whether to increase the product capacity in a particular market; and to develop competitive strategies (Fleisher & Bensoussan, 2007). The model is influenced by several factors that include: the model should be used in a market situation where there are three and above competitors, impacts of government activities on the industry should be significant, stage of the organization’s lifecycle, and the changing or dynamic characteristics of the industry. The model is only applicable to the industries and should not be used in the analysis of firms. According to Casario (2012) the forces describe the micro environment of an industry and are close to factors that make a company serve its customers well and at the same time make profits. A negative change in any of the forces requires the industry to re-assess the conditions of the market place and analyze the overall impact to the whole industry.

Macro Environment-PEST Analysis

This tool is very vital in assessing or “scanning” the external environment. It involves the analysis of political, economic, social, and technological aspects of a business environment. The actions of a competitor are also considered in this aspect (Casario, 2012). It is important for an organization to consider taking pro-active approach to enable it be ahead of the changes, rather than making hurried alterations to processes and products in a reactive manner. The components of the PEST analysis are discussed below:

Political Changes

Change of a governing body or changes in government policies can significantly influence the operations of a company (Fine, 2009). These changes are closely related to legal changes. Laws affecting business operations include: environmental legislation, consumer protection legislation, employment laws, and safety laws.

Economic Changes

The economy normally goes through series of fluctuations involving general slumps and booms in economic activities. During boom, almost all businesses benefit while most businesses lose during a slump (Fridson, & Alvarez, 2011). Other economic changes associated with business activities include changes in wage rates, interest rates, and inflation rates. Businesses are likely to take risks and expand in good economic conditions.

Social Factors

These relate to the pattern of tastes, behavior, and lifestyles. It involves changes in consumer behavior brought about by changes in style and fashion (Casario, 2012). The population age structure also tends to change over time. A business that understands the social changes has a better of way planning for the future.

Technological Changes

This involves changes brought about by modern communication technologies. According to Fleisher & Bensoussan (2007), the creation of electronic communications and databases has enabled large quantities of information to be distributed and quickly shared, thereby enabling cost reductions and improved services. It is important for an organization to be conversant with the latest technologies to enable it surf the waves of change within no time.

References

Casario, M. (2012). CSS3 solutions: Essential techniques for CSS3 developers. Berkeley, Calif.: friends of ED.

Fine, L. G. (2009). The SWOT analysis: Using your strength to overcome weaknesses, using opportunities to overcome threats. S.l.: Kick It.

Fleisher, C. S., & Bensoussan, B. E. (2007). Business and competitive analysis: Effective application of new and classic methods. Philadelphia, Pa: Wharton School.

Fridson, M. S., & Alvarez, F. (2011). Financial statement analysis workbook: Step-by-step exercises and tests to help you master financial statement analysis. Hoboken N.J: Wiley.

Fullen, S. L. (2006). How to get the financing for your new small business: Innovative solutions from the experts who do it every day. Ocala, Fla: Atlantic Pub. Group.

Peragine, J. N. (2008). How to open & operate a financially successful personal training business. Ocala, Fla: Atlantic Pub. Group.

Facebook Privacy Settings

Facebook Privacy Settings

Facebook is a social networking site for the present time society it has many impacts both negative and positive that affects the users and the society in general. The site was created by three students who had a noble idea. By creating a central communication place where they could meet with other students to share ideas, network and exchange other schools programs. From the interception of facebook site in 2004, millions of people world wide are using the site as a communication arena. Once a member a person can meet new friends and add them to their friend’s list, join groups, comment on other people updates and build new relationships. Communicate online is made easy, it is fast and efficiently passed from one friend to the other.

Through facebook an individual is capable of meeting people from different parts of the world whom they have never met. It enables friendships and relationships to be formed in the comfort of a person’s office, home and anywhere that internet is accessible. The fact that facebook looks like a very fascinating site to join, the big question that is asked by many is if the privacy of an individual becomes a thing of the past once a person has signed up for membership. To sign up a person has to give up some personal information by answering questions that relate to your private life. The information is not private and can be exposed to anyone viewing the profile that can either be your friend or someone not affiliated to.

From my recent research in my locality and from facebook critics, it is approximated that majority and a big percentage of people spent seventy percent of the twenty four hour’s time on the internet and most commonly on facebook. This is where people give up their privacy by posting their feelings, ideas and interest on the site. All these is enhanced by the all present question on the facebook opening page on the site that asks you what is on your mind. Most commonly people end up posting very important information that can be intimate and very private, done consciously or unconsciously. Once the information is sent it cannot be retrieved immediately as the next friend online has a better chance of reading and getting the information.

Originally, facebook was created and meant for a worthy cause but as millions of people continue to flock on the site, it has become evident that privacy of an individual has been at risk. Both the young, old, married, and single people of all gender are on the site. Through my own research it is evident that many relationships are broken by the information posted in facebook. Recently a couple who had been married for fifteen years with two children ended up divorcing due to the information that the man’s mistress had posted on the facebook blog space commonly known as the wall in facebook.

Through the introduction of a new feature termed as the news feeds, an individual is able to see every action taken by their friends. This may include every new friend they added, comments posted to other friends, changes in relationship status, the groups formed and joined, videos and pictures shared and posted. From this a person can easily make a follow up on every event that their friends make on the site and these denies a person rights to their private life. It becomes catalyst that breaks up marriages like this one. The woman in this case had all the facts to accuse the husband of his infidelity. Many relationships have been broken through the invasion of facebook. In some severe cases, it is not only the break ups that are the threat it is clear now that a person life can also be at risk due to the information freely given by members on facebook.

The management on the other hand has tried to ensure that information is not let out to every person. This is by giving the user the privacy settings tools. As a sharing site the user is given some options to decide whom to share with and what to share with members in the friend list. One of the key elements is the sharing setting on facebook where an individual is given the option of who can read their posted updates, view their pictures albums and watch videos, birthday dates and contact information can also be made private but evident to a group of friends.

Another privacy setting is the block list where the user is let to restrict certain friends from interacting or seeing the information of a person on the site. The use of the inbox to send messages is also a private place where information sent is private and cannot be visible to the other members. On the case of the marriage that was broken the man, if only he could had been keen and used the inbox to communicate he could had a better chance to save his marriage. Instead they both chose to ignore and this led to the breaking up of their relationship.

Despite all this efforts, facebook cannot guarantee a person’s privacy as the basic directory information is open to everyone. The name of a person, profile picture, and gender are public. This is argued that it enables friends who has lost contact with other people can easily point them out through the search engine. Networks are also visible to everyone to see in order for the other friends to find out who belong to which network. Hometown and a person’s interest are among the mandatory information that is left visible to any members whom have not even been added to a person’s group of friends. These are also for the easy access with other people an individual has things in common with to get connected.

Another aspect that is fundamental fact that poses a threat to the privacy of an individual is the fact that in facebook a person can pose to be someone they are not. This is by giving false information and going a head to post fiction information. Some goes to extend of putting fake pictures on their profile. An individual can get into a relationship with such a person by adding the disguised member as a friend who turns out to be a person interested in acquiring private information. This can go a head to pose other dangers to the individual in cases where a malicious person can stalk and threaten the life of another member who happened to have met on facebook site.

Facebook can also be anonymous, in most cases the user never gets to meet, see, and touch the other friends they communicate with. This gives a person who is posting intimate information on the site the benefit of their privacy. From my survey I have come to realize that facebook to others is like a fantasy world where people are free to be what they want to be without being accountable with the actions and information they share. People create false updates and other information without a second thought as no one is responsible to the other.

In conclusion, facebook is a very interesting and socially accepted networking site. It is the fasted channel of communication where through search engines a person is guaranteed to meet old friends and make new friends. Relationships are easily natured even with strangers and people in long distance relationship. Groups with a worthy cause are formed to share experiences and ideas. The privacy of the members is what the management is agued to look into through the establishment of proper privacy settings. A lot should be done to give the members the comfort that whatever action they take is left private to other members. The fact that a person may want to join a certain group, comment or even write on other people’s wall and all this remains private should be made possible.

External Environment Analysis Report

Competitor Analysis

In the target preschool industry in Australia, there are four major players that pose competitive threat. These include Camberwell Kindergarten and Childcare Center, Tiggers Childcare Center and Kindergarten, Starfish Early Learning Center and Kurboroo Kindergarten. In addition, there is a high threat posed by competition from new entrants especially given that there is an increase in the establishment of high risk independent kindergartens. Despite this small number of major competitors, there are many other competitors in the preschool industry in Australia (Klenowski, 2011).

Camberwell Kindergarten and Childcare Center offers preschool education services in Canterbury, Hawthorn East, Camberwell, and Glen Iris among other areas around Melbourne region. Tiggers Childcare Center and Kindergarten is also a competitor with establishment in Camberwell. Starfish kindergarten markets its image as:

“a community of learners where the voices of families, children and educators are respected where the main aim is to develop a sense of belonging Being and Becoming, as reflected in the Early Years Learning Framework (2009) for all our families, children and educators”

Starfish Kindergarten focuses on education of children aged between 6 weeks to kindergarten. The kindergarten has locations in Blackburn South, Camberwell, and Nunawading. Kurboroo Kindergarten focuses on development of positive relationships with parents, staff and children. The center markets itself as a community based kindergarten surrounded by natural settings. Therefore, in order for the business to survive in the preschool market, it should be prepared for high competitive rivalry considering that most competitors are undertaking similar efforts to face the new market opportunities and expand their market share while at the same time expanding their target market clientele to only cover ages from six weeks but also pre-primary and nursery. Camberwell Baptist Church Kindergarten is in direct competition with several local and country-wide preschool entities.

The fact that competitors are offering integrated alternative packages of diverse nature makes the force of competition from kindergartens form all the regions and provinces of the country. In addition, Camberwell Baptist Church Kindergarten should be prepared to face considerable threat from new entrants, which is expected to be high considering that coming up with high risk kindergartens is not capital intensive business and the existing competitors are already established in the market, with each having its own market niche. For instance, among the four major players in the Camberwell preschool business, Camberwell Kindergarten and Childcare center is well established in offering integrated educational services for kindergartens as well as childcare services. Moreover, Tiggers Childcare Center and Kindergarten, Starfish Early Learning Center and Kurboroo Kindergarten are also not only offering such integrated services to a varying degree but are also offering these services on a wider regional perspective, which means a larger market share. Lastly, there is a high threat expected from competition from new entrants especially given that there is an increase in the establishment of high risk independent kindergartens (Klenowski, 2011). Despite this small number of major competitors, there are many other competitors in the preschool industry in Australia that cover regions across the provinces of the country.

Kinder Name Tiggers Camberwell Starfish Kurboroo

Services/

times

Offered Kinder, pre-kinder, nursery, toddler, childcare Services Kindergarten, childcare Services Kindergarten, childcare Services Kindergarten, childcare Services

Pricing Between $ 265 – 450 Between $ 200 – 450 Between $ 200 – 500 Between $ 265 – 450

Promotion Social media, Internet, traditional media Social media, Internet, traditional media Social media, Internet, traditional media Social media, Internet, traditional media

Location Camberwell, Canterbury, Camberwell, Blackburn South, Camberwell, and Nunawading Canterbury, Camberwell,

People/

Staff Qualified Early-Childhood educators Qualified Early-Childhood educators Qualified Early-Childhood educators Qualified Early-Childhood educators

Physical

Environment Camberwell, Canterbury, Hawthorn East, Camberwell, Glen Iris Canterbury, Camberwell, Canterbury, Camberwell,

Process Registration, change of application Registration, change of application Registration, change of application Registration, change of application

References

Camberwell Kindergarten and Child Care Centre (2014) Camberwell Childcare Index. http://www.echildcare.com.au/camberwell-1/

Klenowski, V. (2011). Assessment reform and educational change in Australia. Springer, 63–74.

Starfish Early Learning Center (2014) Starfish Early Learning Centre Philosophy. http://www.starfishelc.com.au/

Tiggers Childcare Centre and Kindergarten (2014) Tiggers Childcare Centre and Kindergarten in Camberwell, http://www.careforkids.com.au/child-care/tiggers-childcare-centre-and-kindergarten/3124

External Environment and Internal Strategic Audit Analysis

External Environment and Internal Strategic Audit Analysis

Name:

Lecturer:

Course:

Date:

Part 1

Analysis of external environment

Introduction

An organisation’s environment consists of a set of interest groups and actors, such as the shareholders, owners, customers, managers, competitors, suppliers and industry regulators. They directly or indirectly affect the organisation’s operation. This section critically evaluates how firms may seek to analyse their external environment.

While reviewing policy options, firms have to consider external environment threats, opportunities and competitive advantage. Much of the need to analyse the external environment is prompted by opportunities and uncertainties presented by the external environment (Voiculet et al. 2010). In the contemporary business environment, this has been pushed by e-commerce. For instance, Amazon.com based its strategy on online books sales for close to a year before Barnes & Noble had even considered the use of websites. Accordingly, Barnes & Noble witnessed tremendous success with its bookstore concept despite the lost opportunities in using e-commerce in its early attempt. Despite committing some US$100 million to compete against Amazon.com, Barnes & Noble’s Barnesandnoble.com managed to sell only 15 percent of books online compared to Amazon.com’s 75 percent. In such a case, proper analysis of its external environment could have given Barnes & Noble due advantage ahead of Amazon.

Essentially therefore, the external environment is infinite and comprises everything that is outside the organisation, and which influence the organisation either directly or indirectly (See Figure 1). The external organisation can be better understood through analysis of its domain with external sectors, or selected field of operation (Gupta 2009; Anon n.d.). For instance, Barnes & Noble had overlooked a critical component of its domain when the book selling environment had changed by e-commerce started to gain shape. This gave Amazon huge competitive advantage.

Figure SEQ Figure * ARABIC 1: External environment (Gupta 2009).

Analysis of the competitive environment would therefore have required Barnes & Noble to explore the features and extent of competitive forces and in return positioning them to attain sustainable competitive advantage over Amazon.com. The competitive forces in the external environment include the competitive forces and organisation confronted including, suppliers, industry, customers, products, and potential entrants (Grundy 2006). In such as case, organisations can use Porter’s 5 Forces model to analyse their competitive environment. The model enables organisations to understand the strength of their existing competitive position.

Figure SEQ Figure * ARABIC 2: Porter’s 5 Forces Analysis

The model proposes 4 factors for determining an organisation’s competitive advantage. These include the bargaining power of suppliers, bargaining power of customers, threat of substitutes and threat of new entrants (See Figure 1). In using the Porter’s Five Forces model, organisations can analyse their entry competitors, or how easy or convenient it is for new competitors to begin competing and the barriers they need to place (Grundy 2006). For instance, Barnes & Noble could have discovered the potential of Amazon.com to enter the industry since there was no barrier placed in online retail.

Organisations also get to understand the threat of substitutes how easy it is for their products to be substituted or replicated with other products (Grundy 2006). Barnes & Noble overlooked the idea that online sales could substitute its physical book delivery service. Firms also get to understand the bargaining power of buyers, or the strength of the position of buyers and how they can work collaboratively to order larger volumes. Hence, firms get to understand the level of concentration of customers and standardization of the products. It also becomes aware of its buyers.

Using Porter’s Five Forces model, organisations also get to understand the supplier’s bargaining power, or the strength of the position of sellers and whether the supplier has monopoly or many potential suppliers. Firms also get to understand the rivalry existing among the existing competitors, or whether there is a strong competition between the players.

Conclusion

Overall, effective running of an organisation requires harmonising the external environment of the organisation and the internal environment. The external organisation can be understood better through analysis of its domain with external sectors, or selected field of operation. This is achieved by using Porters Five Forces model to assess the competitive forces, which consist of the external environment factors, such as suppliers, industry, customers, products, and potential entrants.

Part 2

Internal strategic audit

Introduction

Internal strategic audit is a process of independent evaluation, directed at examining and assessing a firm’s internal control system’s adequacy, effectiveness and efficiency, in addition to the quality performance of its key operational areas. Performing internal audit allows organizations to understand their strengths and weaknesses in a variety of ways (Pinto et al. 2014). This section identifies how an internal strategic audit can result in better understanding of an organisation’s strengths and weaknesses.

Strategic audit allow the management to take a critical view of the environment in which they operate as well as the organisation itself. It allows an organization to assess the qualities that enable it to attain the organizational goals and objectives. The list of possible strengths and weaknesses is significant in initiating strategic thinking and focusing on areas where the firm is adding or losing value (Duncan et al. 1998).

An organisation is also able to understand the weaknesses and strengths it has compared to competitors and the type of internal strategies its needs to set up to achieve a competitive edge. According to the resource-based theory, the key to achieving sustained competitive advantage is adopting strategies that are valuable and yet cannot be replicated (Aldehayyat et al. 2011).

Internal strategic audit also enables an organisation to understand the source of its competitive advantage. Once the strategic strengths and weaknesses have been transformed in terms of capabilities and resources, the capacity to create competitive advantage is attained using systematic categorisation (Duncan et al. 1998).

The strategic strengths and weaknesses allow businesses to evaluate the competitively relevant capabilities and resources in respect to the likely broad strategies that are the business’ most competitive means to attaining competitive edge (Anon 2009).

An organization also becomes better placed to understand its beneficial aspects or capabilities, such as process capabilities, human competencies and financial resources. It also gets to understand certain aspects that prevent it from attaining its goals and organizational growth. This makes it easy to minimize and eliminate these weaknesses (Clardy 2013).

It enables an organization to determine its ‘strategic advantage factors’, which consist of the competitive advantage within the functional areas of an industry, such as research and development, marketing, human resources, management structure operations management and production.

Auditing each functional areas of the organization also enables it to identify its core competencies in executing particular task thus developing a profile of its skills, resources and capabilities. These can be leveraged to improve performance (Arasa & K’Obonyo 2012).

With the available data on, the internal audit goes forth to identify the strengths and weaknesses by assessing the attributes of strategic factors essential for success or using comparative assessment based on different standards such as through historical comparison, where past results are compared with the present ones, or comparing the performance with that of the competitors (Clardy 2013).

Conclusion

In sum, internal strategic audits consists of an independent evaluation, directed at examining and assessing a firm’s internal control system’s adequacy, effectiveness and efficiency, in addition to the quality performance of its key operational areas. It allows the management to take a critical view of the environment in which they operate, as well as the organisation itself. An organization is also able to assess the qualities that enable it attain the organizational goals and objectives.

Reference List

Aldehayyat, J &, Twaissi, N & Jordan, M 2011, “Strategic Planning and Corporate Performance Relationship in Small Business Firms: Evidence from a Middle East Country Context,” International Journal of Business and Management Vol. 6, No. 8, pp.255-260

Anon 2009, Strategic analysis and choice, viewed 24 June 2014, <https://www.icsa.org.uk/assets/files/pdfs/BusinessPractice_and_IQS_docs/studytexts/stratandoppsmanagement2/e_SOM_5thEd_StudyText_Chapter3.pdf>

Anon n.d., The External Environment, chapter 4, viewed 24 June 2014, http://www.swlearning.com/management/daft/Pepperdine/ch04_032402097x.pdf

Arasa, R & K’Obonyo, P 2012, “The Relationship between Strategic Planning and Firm Performance,” International Journal of Humanities and Social Science Vol. 2 No. 22, pp.201-209

Clardy, A 2013, “Strengths vs. Strong Position: Rethinking the Nature of SWOT Analysis,” Modern Management Science & Engineering vol. 1, no. 1, pp.11-107

Duncan, J, Ginter, P & Swayne, L 1998, “Competitive advantage and internal organizational assessment,” ‘ Academy al Managemsnl Executive, vol. 12, no. 3, pp.7-12

Gupta, A 2009, Organisation’s External Environmental, viewed 24 June 2014, http://practical-management.com/Organization-Development/Organization-s-External-Environment.html

Grundy, T 2006, “Rethinking and reinventing Michael Porter’s five forces model”, Strategic Change vol. 15 no. 5, pp.213-229

Pinto, J, Pereira, A, Imoniana, J & Reinaldo, M 2014, “Role of internal audit in managerial practice in organisations,” African Journal of Business Management, vol. 8 no. 2, p.68-79

Voiculet, A, Belu, N, Elena, D & RIzeam C 2010, The impact of external environment on organizational development strategy, MPRA Paper No. 26303, 2010

Explorations of Specific Sarbanes Oxley Sections

Explorations of Specific Sarbanes Oxley Sections

Abstract

The Sarbanes-Oxley Act of 2002 has been one of the revolutionary legal frame works in US and all public companies regardless of their size have to comply with the provisions of the act. This legislation of the federal law of the United States came up with changes in corporate management in public companies to avoid cases of fraud and scandals in the management of public organizations. The act also seeks to introduce tighter control systems within organizations and improve the levels of compliance. The Sarbanes-Oxley section 302 is one of the parts that have been considered important when it comes to matters of compliance. This provision has particularly stressed on the role of financial reporting and auditing in organizations.

Discussion:

Well-organized companies have financial policies that control them. Despite the proper mechanisms for financial controls and accountability in the organizations, most companies have ended up being victims of non-compliance to the policies leading to huge losses and numerous court cases against the directors and managers of the companies. Many stakeholders such as investors and the members of the public have therefore lost confidence in organizations owing to numerous scandals experienced mostly in US firms in the past few years. The legislation is therefore a very vital tool when it comes to the restoration of confidence of the public in capital markets within the nation. The act clearly explains the roles of the corporate board and the penalties for those who went against the regulations stipulated by this legislation.

This section of the act has brought about accountability and transparency resulting to trust of organizations and companies by the public. The executives are mandated to take responsibility for the performance of the company by maintaining accuracy when giving financial reports. This is because shortcomings in the internal control of the organization and fraud cases concerning employees are properly covered in the act. These particular officers are required to ensure that the financial reports do not contain any information that is false or unqualified. The external auditor of a company is expected to give opinions annually on whether the information given by the executive officers and the chief financial officers of the companies are reliable. The limit of the behaviors of corporate officers the benefits for compliance and the penalties given to the non-complying companies are therefore well laid out within this act.

These regulations are effective in pointing out weaknesses in financial reporting for instance in fraud related cases, the management must address these issues in detail to avoid unlawful acquisition of money by the employees. Any deliberate destruction done to audit records such as correspondences and paper work, which are still in use, may end up in a fine or a ten-year jail sentence. This will greatly help in preventing the use and acquisition of assets from the company without any authorization. The use of information technology within a company’s setting immensely affect the way the internal control carried out because it directly involved in recording, authorization and processing of financial transactions.

The implementation of section 302 of The Sarbanes-Oxley Act of 2002 has had a great impact in the day-to-day running of organizations. For example, the IT departments are mandated to maintain high levels of technology, which can help them, obtain new methods of selecting, installing and even maintaining complicated and highly rated business functions. This can transform the IT department into an important resource in the corporate world. Whistle Blowers, who are protected by this act, have come up to uncover misconduct by employees involved in financial fraud and this has helped in containing major scandals. One case of fraud at value line involving $24 million, which had gone on for almost 20 years, was uncovered in November 2009 thanks to Sarbanes-Oxley. It involved a conspiracy by the top-level management at the company to defraud the shareholders. The other major scandal was the Enron case, which involved a conspiracy between the management of Enron and the auditors who were not able to detect the high-risk business activities that the company had engaged in. At the end, shareholders lost more than $11 billion when the firm filed for bankruptcy. This was a major audit failure in the US as the external auditors provided unqualified reports about the company.

WorldCom, which was the second largest telephone company in the US, also had to deal with a major financial scandal that forced the company to file for bankruptcy protection. The case of WorldCom was a perfect accounting fraud where the CEO of the company enriched himself at the expenses of the shareholders. The firm was able to create an impression of good performance, which led to high share prices in the market, and hence the major shareholder who was Ebbers made huge gains from this situation only for the company to file for bankruptcy in early 2000.

Corporate governance has improved since companies are no longer in a capacity to manipulate information concerning inventories and sales due to the systems of reporting that have been put in place. A standard system of data entry in organizations as required by the act has encouraged transparency and has forced the employees to be more accountable for their actions when it comes to the company’s cash and property management.

The confidence of investors in financial reporting has improved a great deal and this was the main aim of the legislation. Improvements in management, auditing, and the general functions of the board in financial control cannot be ignored, Michael (2005). Companies have given financial restatements in companies has declined since they have considered adhering to the instructions given in the act. Many scandals involving accounting in companies in the United States have occurred like Tyco international, WorldCom among others that could have been prevented with full application of the provisions within the act.

By involving auditors in making consultations with the organizations, the disagreements within companies declined. This has speeded up reporting, improved accountability and the auditors have become more independent. The signing officers are therefore to evaluate the report and analyze its effectiveness on the company’s internal controls within a period of 90 days before they give their conclusion. The act insisted on the fact that shareholders also owned the companies and that the managers were only to work on their behalf in utilizing resources in the business. Sarbanes Oxley has truly assisted in the restoration of trust in United States markets due to its effort to encourage independent auditing, accountability and the whole process of financial reporting (Theodore, 2008).

Companies have centralized and made their financial reports automatic making their systems more efficient. The Sarbanes Oxley Act’s also affect non-US organizations though differences emerge in companies developed and developing countries. It’s however worth noting that countries that applies the SOX act in the operations are likely to get a favorable ratings in US and this boosts trade and investments with those companies. Companies from developed states have higher costs because transparency is considered important in their country as well. Besides this, better rating of credit may eventually result in listing on other stock exchanges outside the country.

Borrowing costs for companies that have implemented the recommendations of this act are much lower because their financial reports are accurate. Those with appropriate internal controls have also noticed an increase in the prices of their shares as opposed to those who have ignored the provisions of the act.

The Sarbanes Oxley Act does not affect most private firms in the United States but those among them that comply with the recommendations of the act are more transparent .Recent analysis done in these firms has shown increased profits and public trust and confidence. Most small firms experience a reduction in their stock value. This makes their earnings lower and consequently brings down their share prices. The changes in the cost of coming up with a public company in United States were greatly affected by these regulations. Private companies benefit from the fact that they do not incur extra costs like fees for external auditors, officers and board of directors insurance and legal costs. The Sarbanes Oxley act costs of compliance are high it has since caused changes in the market value from time to time. Private companies are likely to choose policies that are less expensive and this is likely to affect their performance, as total compliance with the act is the only way out in ensuring confidence and performance of the companies.

Conclusion

The provisions of the Sarbanes Oxley act have therefore changed auditing and internal control environment in the public companies in the US and the gains are being replicated in other developed countries. This act has therefore managed to avert major financial scandals that were witnessed in the early 2000 in major firms. It is therefore important that firms take internal controls seriously and adopt a collective approach to the process of auditing to protect the shareholder wealth.

References

Theodore, N. P. (2008). The Sarbanes-Oxley Act: implementation, Significance, and

Impact .Nova Publishers.

Michael, F. H. (2005). The Sarbanes-Oxley Act: overview and implementation

Procedures .Elsevier.

Exploratory and Confirmatory Factor Analysis

Exploratory and Confirmatory Factor Analysis

Student Name

Institution Affiliation

Bother the confirmatory factor analysis (CFA) and the exploratory factor analysis (EFA) are statistical approaches used in the examination of a measure’s internal reliability. This paper looks at the two statistical approaches by comparing and contrasting them as they are used in the article “The Impact of Technostress on Role Stress and Productivity,” by Tarafdar, Nathan, & Ragu-Nathan, (2007). The paper describes the survey instrument, the measurement levels, the IVs and DVs nature, model’s assumptions, robust of each assumption, computations, the rotation, factors retained, as well as the instrument reliability, and validity among other aspects.

The article makes use of concepts derived socio-technical theory as well as the role theory in an attempt to show the relationship between technostress and productivity. In the article, CFA and EFA approaches are applied in investigating the theoretical constructs and the factors represented in the study about the relationship between technostress and human productivity (Chilton, Hardgrave, & and Armstrong, 2005). The two approaches enhance the hypothesis that the factors used are correlated. Three hypotheses are thus developed. In hypothesis 1, stress comes out as people try to respond to various factors. Hypothesis 2 depicts stress as correlated to the roles of individuals within organizations. Hypothesis 3 also shows a correlation between technology and organization roles (Tarafdar, Nathan, & Ragu-Nathan, 2007). The two approaches are used in accessing the quality of every item used in the study. Both the CFA and the EFA are applied for both confirmatory and exploratory purposes. This aspect is seen in the three hypotheses, which address the three variables differently.

While EFA and CFA are seen to have several similarities in their statistical applications, they greatly contrast in certain ways as well. The use of EFA required that a decision is made on the number of factors applied through an examination of the output from an analysis of principal component (Nygaard & Dahlstrom, 2002). For the article, a five-factor structure is first established to analyze the items. Conversely, the use of CFA requires a specification of the number of factors before the analysis. (Tarafdar, Nathan, & Ragu-Nathan, 2007) Again, the CFA involve the specification of a particular factor structure with an indication of the factor on which each item would load while in the case of EFA, all items load all the factors. In estimating factor loading, maximum likelihood is used, but the maximum likelihood is one of the various estimators applied with EFA. Moreover, in the article CFA makes it possible for the researches to specify the measurement errors, which are correlated (Markus, 2004).

Various assumptions are used in developing the model. The model used assumes that technostress only affects both role stress and productivity. Technostress increases role stress and lowers productivity. The model assumes an inverse relationship between technostress and productivity, but a direct relationship between technostress and role stress (Nygaard & Dahlstrom, 2002). Again, role stress and productivity are inversely related (Chilton, Hardgrave, & and Armstrong, 2005). In this case, role stress is taken as both independent and dependent variable. It is a dependent variable to technostress, but an independent variable to productivity. The rotation aspect of the model makes it difficult to present the case graphically. Besides, one of the variables is used as both an independent variable and a dependent variable.

The issue of validity is ensured through literature survey findings in identifying the list of items to be used. A pre-pilot study is first conducted to present the first list of items to an end user group. This group has to comment on the items’ meanings and their validity. Only four factors were retained for the study because they were the most suitable for the study according to the validation process. The comments were then analyzed as well as the responses. The measurement of item was then revised and set for the actual phase of data collection (Tarafdar, Nathan, & Ragu-Nathan, 2007). The measurement of items was done using a five-point Likert scale. The computation was based on the scale whose values were obtained through coding. For instance, each factor in the Likert scale is assigned a value that is later used in the computation.

In the research, the major ethical concerns include the ethical issues in information systems, the way respondents respond to the questionnaires, and aspect of confidentiality of information. These concerns intertwine with investigation within the organization of choice where some of the respondents may feel that their private spaces are threatened. The same issue is seen from the return rate of 88.3% in the article.

When applying this instrument to new research, it would be good to ensure the consideration of such ethical concerns. Again, it would be advisable to consider more factors and more variable, which can be clearly distinguished as independent or dependent. Besides, an interview could be used in order to gather meaningful qualitative data, which is more suitable for this kind of research. Questionnaires are best applicable in quantitative research. This would avoid the cyclical aspect of the stress effect on productivity.

References

Chilton, M., Hardgrave, B., & and Armstrong, D. P. (2005). Job cognitive style fit for software developers: The effect on strain and performance. Journal of Management InformationSystems, 22(2), 193–226.

Markus, M. (2004). Technochange management: Using IT to drive organizational change. Journal of Information Technology, 19(1) , 4–20.

Nygaard, A., & Dahlstrom, R. (2002). Role stress and effectiveness in horizontal alliances. Journal of Marketing, 66(2), 61–83.

Tarafdar, T., Nathan, R., & Ragu-Nathan. (2007). The Impact of Technostress on Role Stress and Productivity. Journal of Management Information Systems, 24(1), 301–328.

Explore the Relationships between Nursing, Health and the Policy Process

Explore the Relationships between Nursing, Health and the Policy Process

Name

Course

Instructor’s name

Due Date

Explore the Relationships between Nursing, Health and the Policy Process

Introduction to the case

This paper presents the case of a patient representing a diagnosis. It deals with the case of bipolar disorder which is a mental illness disorder. Bipolar disorder, also referred to as manic depression (Lyness, 2011), is a mental disorder that leads to changes in a person’s moods, ability to work or undertake numerous activities as well as shifts in energy (Goodwin & Sachs, 2010). The illness is mainly characterized by numerous mood swings, irritability, feelings of hopelessness and sadness and suicidal thoughts and attempts (NIMH, 2012).

The case is that of one of the patient that I have handled while at the community hospital. When the young man, Paul, visited the clinic he presented a number of behaviors that led to the diagnosis of the disorder. The abnormal behaviours were characterized by pacing up and down, incoherent fast speech and increased irritability. On the other hand, the 28 year old patient seemed to feel agonized by life to an extent that he considered it screwed up and contemplated suicide. Despite the fact that Paul looked disoriented with fluctuating bouts of energy and lethargy, the arrival of paramedics had completed irritated him. At one time, Paul reverted to a high mood during which he insisted on talking to his sisters and refused to be examined by the medics in spite of his awareness of the situation at hand. His mood was that of agitation and he looked so pressed and tired that he could hardly remain steady on his feet. At one point, in his many outbursts, Paul had talked of his boss threatening to fire him over his attitude at work. Further inquiries from his sister indicated that Paul was having problems at work as a result of his frequent mood changes and irritation that were as a result of his illness. The man had been issued with a suspension letter by his boss a few days prior his coming to the hospital. The patient was reported to have missed work for many days and his productivity reported to be very poor.

Identified Policies related to the Case

There are a number of policy issues that guide the diagnosis, treatment and care of mental illnesses. These are useful in the provision of guidelines on how the various mental health illnesses should be addressed not just in the health sector, but also in the social and economic institutions as well.

Statistics obtained from the National Institute of Mental Health in 2002 indicate that over 2 million adults in American suffer from bipolar disorder (NIMH, 2002). By 2005, the number had increased to 5.8 million adults (Kessler et al., 2005). This makes a huge part of the working population making the diseases have an enormous effect on the economic sector.

Putting this into consideration, a number of policies have been implemented to allow for interventions to the gap in the employment sector from this mental illness to be put in place. The policies among other things protect bipolar patients from discrimination and failed employment.

Bipolar disorder has been regarded as a disability and the patients are therefore protected by the Americans with Disabilities Act (ADA). The law serves towards protecting persons with disabilities.

According to the act, an individual is regarded as disabled if he or she has a mental or physical impairment that prevents him or her from engaging in one or more activity (EEOC, 2011). Upon assessment, bipolar disorder has been found to always limit the normal functioning of the brain as well as the normal undertaking of the various day to day activities. Having an accommodation as a bipolar disorder patient allows one to freely acquire reduced hours of work, get moved a working area that is more peaceful and quieter, break off from the job once in a while, get a job that is not strenuous and modify the various roles and responsibilities at work. According to the Equal Employment Opportunity Commission (EEOC), the discrimination of an employee or a potential employee on the basis of his disability, color, race, family or class among other factors is unlawful (EEOC, 2011). Through the ADA act, therefore, bipolar patients are protected from getting fired or unfairly dismissed on the basis of their illness.

Stakeholders

The stakeholders relevant to this case include the health professional (nurses, psychiatrists and doctors) and governmental and Nongovernmental organizations such as National Alliance on mental Illness (NAMI), The National Institute of Health (NIH) which is under the US Department of Health and Human Services, The Americans with Disabilities Act (ADA), the Equal Employment Opportunity Commission (EEOC) the National Institute of Mental Health, Mental Health America and the Depression and Bipolar Support Alliance. In relation to his job insecurity, Paul’s employer company will serve as another major stakeholder in this case.

Nursing’s political involvement in the issue

The role of every nurse should be to ensure that the patient receives all necessary treatment and care, and to provide all necessary information related to the patient’s illness not just for the patient but other affected persons, such as family members and guardians, as well (Hungerford, 2012).

In the case presented above, the main role of the nurse will be in educating the patient about the protection accorded by the ADA with regard to his employment status. Providing related information to the patient’s employer may also be another important aspect. In case the employer is aware of the patient’s condition and his various rights as stipulated in by the ADA act, then necessary legal action needs to be taken against him. Nurses can help in providing all the relevant information related to bipolar disorders and employment not just to the patients, but to the various work institutions as well for both employees and employers to gain all the relevant knowledge.

Personal Opinion

With this, then it is evident that Paul does not deserve to be dismissed from his job provided he has an accommodation. The patient has been protected by the ADA and needs to be aware of this. Generally, patients suffering from bipolar disorder in the US need to be well aware of the various policies that protect them and the various rights and privileges they enjoy.

Just as is common with all other mental illnesses, bipolar disorder has a strong impact on a patient’s relationships with other people that include friends, colleagues, spouses and family members. The need for psychotherapy for bipolar patients undergoing treatment is therefore important, making it need an evident one in this case. Psychotherapy is said to be important in mending the broken relationships. The available professional resources are likely to be highly beneficial for the family members as well as help the patients mend their relationships at work.

References

Equal Employment Opportunity Commission (EEOC). (2000). EEOC enforcement guidance on the Americans with Disabilities Act and Psychiatric disabilities.  HYPERLINK “http://www.eeoc.gov/policy/docs/psych.html” http://www.eeoc.gov/policy/docs/psych.html

Goodwin, G. & Sachs, G. ( 2010). Fast Facts: Bipolar disorder. , Oxfordshire: Health Press Limited Abingdon.

Hungerford, C., Clancy, R., Hodgson, D., Jones, T., Harrison, A. & Hart, C. (2012). Mental Health Care: An Introduction for Health Professionals. Sydney: Wiley Meadows.

Kessler, R., Chiu, W.,Demler, O. &Walters, E. (2005). Prevalence, severity and comorbidity of twelve-month DSM-IV disorders in the National Comorbidity Survey Replication (NCS-R). Archives of General Psychiatry, 62 (6): 617-27.

Lyness, J. ( 2011). Psychiatric disorders in medical practice. Saunders Elsevier: Philadelphia.

National Institute of Mental Health. (2002). Bipolar disorder.  HYPERLINK “http://www.nimh.nih.gov/health/publications/bipolar-disorder/complete-index.shtml” http://www.nimh.nih.gov/health/publications/bipolar-disorder/complete-index.shtml

Exploring Cultural Competence of Staff Working In Obstetric Ward Caring For Postnatal Mothers and Their Newborn Babies

Exploring Cultural Competence of Staff Working In Obstetric Ward Caring For Postnatal Mothers and Their Newborn Babies

Introduction

This study was to explore cultural competence of staff working in obstetric ward caring for postnatal mothers and their newborn babies as well as the knowledge and practices of postnatal mothers regarding neonatal care from selected urban and rural settings of Bangalore. “Good quality neonatal care, better our children shall fare” “Children are the wealth of tomorrow – take care of them, if you wish to have a strong India, ever ready to meet various challenges”. “Jawaharlal Lal Nehru” (Atkinson, 2005)

Healthy children are the greatest resource and pride of a nation. Investment in child development is an investment in the future of the nation. Children ought to be healthy and happy to become productive and contented adults of the future.

Aims and Objectives

1. To assess the knowledge of postnatal mothers regarding neonatal care

2. To describe the practices followed in their family regarding neonatal care

3. To determine the association between knowledge and practice of neonatal care

4. To determine the association of knowledge with selected baseline variable

5. To compare the knowledge and practice of mothers from selected urban and rural settings of Bangalore.

The conceptual framework used for this study is developed by the researcher from “nursing process model” It focuses on assessment of knowledge and practice of postnatal mothers and determining the need for a teaching program in the postnatal ward from the following sources;

Atkinson, K. (2005). Physiotherapy in orthopaedics: a problem-solving approach. New York: Churchill Livingstone.

This source generally talks about physiotherapy in orthopedics where Atkinson talks about Caring for Postnatal Mothers and Their Newborn Babies. The research approach adopted for the study is comparative descriptive design, which was considered appropriate for the present study. Purposive sampling method was used to select to samples from the postnatal ward of St. John’s Medical College Hospital and post natal mothers selected from Anekal Taluk Hospital for comparison. The data gathered from this source schedule was analyzed by descriptive and inferential statistics(Atkinson, 2005).

Armiger, P. and Martyn, M.A. (2010). Stretching for functional flexibility. Philadelphia: Wolters Kluwer Health/Lippincott, Williams, and Wilkins.

The two authors in this source talk about stretching for functional flexibility and the findings of the study are that the mean percentage of knowledge score of postnatal mothers from rural setting was 38.43% and mothers from urban setting were 49.77%. The correlation between knowledge and practice was assessed by correlation co-efficient (‘r’) test. It was found that there was a positive correlation between knowledge and practice except knowledge and practice of umbilical cord care. Association between knowledge and baseline variables of postnatal mothers showed that association between mother’s knowledge and their age, occupation and parity status was significant (Armiger and Martyn, 2010).

Andrews, J.R., & Harrelson, G. L. (2004). Physical rehabilitation of the injured athlete. Philadelphia: Saunders.

Physical rehabilitation of the injured athlete may seem irrelevant when it comes to the care of postnatal mothers and their new born babies but reading through the book makes one understand the relationship. The study reveals that irrespective of staff competency and postnatal mother’s educational status, their knowledge regarding the neonatal care was limited. Postnatal mothers from urban setting had more knowledge of good practice postnatal mothers from rural setting. To give newborn babies a happy and healthy childhood, we must safeguard their health right from the beginning. While each newborn baby is perceived as a precious gift to the family, it also brings with it new responsibilities, changes in behaviors and altered family dynamics. The major task of a family with a newborn according to this source is the healthy incorporation of the new person into the existing family structure (Andrews & Harrelson, 2004).

Anderson, M.K. (2002). Fundamentals of sports injury management (2nd ed.). Philadelphia: Lippincott, Williams & Wilkins

After the baby’s birth, the mother establishes a realistic image of the newborn. This is what the source expounds on and Anderson the author of the source talks of the fundamentals of injury management and how the mother absorbs the newborn into her everyday world and into the social system through an acquaintance – attachment process. Through her, the newborn gradually establishes a firm relationship with other siblings and the rest of the family members. Care and nurturing of the newborn become the primary responsibilities of the parents, especially the mother.

According to this author, one of the most crucial needs often felt by the newborn’s parents is based on their sense of insufficient knowledge. The inherent need to learn more about the care of the newborn motivates the mother to learn from the environment, family members and health personnel.

American Physical Therapy Association. (2001). Topics in physical therapy: pediatrics. Alexandria, VA: American Physical Therapy Association

According to this source, a review of literature is an essential aspect of scientific study. It involves the systematic identification, location, scrutiny and summary of the written materials that contains information on a research problem. The ‘American Physical Therapy Association is a body that concentrates on pediatrics and mainly in the physical therapy topics. It broadens the view of investigator regarding the problem under investigation, helps in focusing on the issues specially concerning the study. The neonatal period is the most vulnerable period in the human life. It provides that Perinatal and neonatal mortality are increasingly important public health issues in the developing countries (American Physical Therapy Association, 2001).

American Physical Therapy Association. (2002). Topics in physical therapy: neurology. Alexandria, VA: American Physical Therapy Association.

American Physical Therapy Association in this context is a body that concentrates on neurology and mainly in the physical therapy topics. The concerned efforts of the past decade have resulted in gains, which though not dramatic still reflect trends as displayed throughout the source. These include greater awareness and concern about newborn health, distinct improvement in outreach and quality of newborn services at district and urban areas, declining trends in neonatal mortality rate and improvement in survival of Low Birth Weight (LBW) and high-risk infants. But the gradual and almost stagnant neonatal mortality in the last few weeks coupled with its impact on under five mortality rate as an indicator of human development has caused tremendous concern and interest globally and nationally in the state of neonatal health and delivery of newborn care in India. Newborn care includes breastfeeding and physical care (American Physical Therapy Association, 2002).

Stanley, D. (2011). Clinical leadership: Innovation into action. Palgrave Macmillan. Sydney.

Stanley is a recognized author experienced in matters related to clinical leadership, which plays a very big role in ensuring that the postnatal mothers are given proper care together with their newborn babies. The book talks of how the objectives of early neonatal care aim to assist the newborn in the process of adaptation to an alien environment. The late neonatal period according to this book carries the common and serious hazards of infection and failure of satisfactory nutrition. Diarrhea and pneumonia take a heavy toll of life in infants exposed to unsatisfactory environment. The case fatality rate of what would normally be trivial episodes can increase dramatically when elementary care is not given (Stanley, 2011).

Niemi, PM. (2008). Medical students’ professional identity: self-reflection during the preclinical years. London: Med Educ.

Related to how well the postnatal mothers are taken care of together with their newborn babies, this source targets Medical students’ professional identity. This source talks about self-reflection during the preclinical years where any wrong practices are carried out the world due to illiteracy and superstitious beliefs especially among people who reside in remote areas where poverty is prevailing and health facilities are far available. It is presumed that personal and socioeconomic factors have an influence on the knowledge of mothers about newborn care. These both aspects are interrelated.

Studies related to the topic Knowledge and practices about breast feeding: Education has a greater influence in the area of hygienic practices of breastfeeding. Studies conducted among nurses and other health workers to assess their knowledge related to breastfeeding practices (Niemi, 2008).

Gómez, D; Elena, HYPERLINK “javascript:__doLinkPostBack(”,’ss%7E%7EAR%20%22Jordà%2C%20Mireia%22%7C%7Csl%7E%7Erl’,”);” o “Search for Jordà, Mireia” J; Mireia, HYPERLINK “javascript:__doLinkPostBack(”,’ss%7E%7EAR%20%22Peinado%2C%20Miguel%20Angel%22%7C%7Csl%7E%7Erl’,”);” o “Search for Peinado, Miguel Angel” P and Miguel, A. (2012). Plos pathogens. Spain: Institut de Biologia Evolutiva (IBE, CSIC-UPF), Barcelona.

This book clearly gives evidence towards epigenetic mechanisms of a growing body and the mechanisms being responsible for biological phenomena regardless of the type of plant. The authors having many affiliations to caring for postnatal mothers and their newborn babies have great exposure to pathogens and one can tell with the contents of the book. According to the authors, there is great evidence of interaction of pathogens and hosts when it comes to epigenetic mechanisms. There are epigenetic technologies that the authors cross apply to host pathogen studies. Having gone through the book, one will be in the best position to understand the reason behind bees sucking nectar from only the good-looking flowers whereas there is nectar in other flowers and plants. The book contains enough charts, diagrams and graphs to understand epigenetic and genetics as well as parasitism and plant growth. Works in this book date 2012 showing that the content is up to date and valid (Gómez, Elena, HYPERLINK “javascript:__doLinkPostBack(”,’ss%7E%7EAR%20%22Jordà%2C%20Mireia%22%7C%7Csl%7E%7Erl’,”);” o “Search for Jordà, Mireia” Mireia, HYPERLINK “javascript:__doLinkPostBack(”,’ss%7E%7EAR%20%22Peinado%2C%20Miguel%20Angel%22%7C%7Csl%7E%7Erl’,”);” o “Search for Peinado, Miguel Angel” and Miguel, 2012).

Guardia, D; Conversy, L; Jardri, R; Lafargue, G; Thomas, P; Dodin, V; Cottencin, O; Luyat, M; Tsakiris, M. (2012). PLOS ONE. United Kingdom: Royal Holloway, University of London.

A good that talks of Anorexia nervosa patients and according to the many authors that have contributed to this book describe Anorexia nervosa patients report the larger feeling than normal. This closely relates to postnatal mothers where one feels uncomfortable with how she looks. This book therefore tends to explain the feeling and the factors that lead one to developing Anorexia nervosa. The authors get out of the way and mention something to do with confidence where lack of confidence can cause diseases such as Anorexia nervosa. It is the book for anyone planning to lose weight and someone going through self-crisis. Having gone through the book, the authors seem to have more information than expected because the title of the book does not look that wide. The study, where Guardia, Conversy, Jardri, Lafargue, Thomas, Dodin, Cottencin, Luyat and Tsakiris sought to establish the truth behind the erroneous judgement concerning the action. They further continue through the chapters to pose a question of whether the observed action on one’s body brings about discrimination or not. Despite the authors of the book being many, they also have many affiliations meaning there is more exposure (Guardia, Conversy, Jardri, Lafargue, Thomas, Dodin, Cottencin, Luyat, and Tsakiris, 2012).

Gibbs. (2008). Reflective Cycle as a tool for expressing the reflection. New York: New York Times.

Gibbs concentrates on issues related to giving care to postnatal mothers and their newborn babies and in Reflective Cycle as a tool for expressing the reflection, Fifty-nine female health functionaries working in 12 blocks of Kangra were selected at random. 58% of the respondents initiated breastfeeding within one hour of birth. 15.4% of urban and 11.9% rural women initiated breastfeeding within one hour of birth. 42% had initiated within one day of birth.

Majority (63%) breast-feed for more than one year. As high as 50% gave one or other prelacteal feeds. Most of the functionaries (69%) bottle-fed their youngest child. In another study out of 322 nurses were interviewed about their knowledge and attitude towards breastfeeding, only 50% of the nurses felt that breastfeeding should be initiated soon after birth. 76% of the nurses felt that mother should stop breastfeeding on developing nipple crack or fissure. 23.2% of the nurses felt that breastfeeding should be stopped during diarrhea. According to the source, regarding the age of continuation of breastfeeding only 25.4% of the nurses felt that it should be continued up to 2 years of age (Gibbs, 2008).

Boud , D. (2004). Avoiding the traps: seeking good practice in the use of self assessment and reflection in professional courses. New York: Social Work Education.

This is a good source for the topic “Exploring Cultural Competence of Staff Working in Obstetric Ward Caring for Postnatal Mothers and Their Newborn Babies.” Avoiding the traps and seeking best practice in the use of self assessment and reflection in professional courses is what this source feeds the researcher or reader with and gives Variations that exist in the actual practice of breastfeeding that depends on the education and socioeconomic level of the woman. In many parts of the country breastfeeding is delayed from hours to days. One reason commonly cited for delaying breastfeeding is the set beliefs surrounding colostrums (Boud , 2004).

Cox, L. (2011) A Presidency Upstaged: The Public Leadership of George H.W. Bush. Texas: Texas A&M University Press.

The baby is fed with any one form of a combination of prelacteal feeds like cow’s milk, employing others mothers with small children from the family or neighboring families for breast-feeding the neonate, sugar water, honey, castor oil to clear the gut from me conium, mixture of herbal preparation etc. All this is what makes up the book above by Cox a Texas A & M university Press publication suggesting that until the mother is free from production of colostrums. According to Sushruta (Ancient IndianScripture) breastfeeding should begin on the5thday and sometimes breastfeeding is initiated on the 6th day after celebration called “Chatti.” (Cox, 2011)

Hart, P. & Uhr, J. (2008). Public Leadership: Perspectives and Practices. Atlanta: ANU E Press.

This source relates to the topic because there must be leadership for proper care to be given. The two authors talk about how in west Delhi, 600 breastfeeding mothers in the age group 16-40 were assessed to find out the popularity of the practice of breastfeeding. All mothers had breastfed their babies. Fifty two (91%) mothers said that they had discarded their colostrum thinking that it is harmful for the newborn, and usually cause constipation, vomiting and other digestive problems. Eight mothers discarded their colostrum at the advice of older women without having any knowledge regarding its harmful or beneficial effect. Four mothers (0.7%) kept squeezing out their breast milk for 3-14 days as some customary rituals could not be performed by some of the relatives due to their late arrival. Initiation of breastfeeding varies from 52.7% starting within 6 hours to 0.7% starting beyond the 3rd day of delivery, and the babies were fed with cow’s milk, “Ganga water”, sugar solution or honey (Hart and Uhr, 2008).

Paul, A. (2006). Labor Relations and Collective Bargaining. New York: new Yew York times.

The source is among the many sources that make the topic interesting as it talks about how some women continue to have concerns about their newborns cord site after discharge and they perceive the cord as being of concern only when the typical signs of cord infection such as order and bleeding with separation are present. Another study revealed that mother had good knowledge about the need for hygiene when cutting the cord, need for knowledge and practice in other aspects of cord care, and was afraid of handling the cord.

Poor knowledge and practices in the source were associated with poor young mothers with low education who had acquired their knowledge from sources other than health workers were incorrect and outdated. There is considerable debate among parents and health care professionals about the most effective treatment of newborns umbilical cord (Paul, 2006).

Bobbitt, Philip, 1998, Parlor Games. Constitutional Stupidities, Constitutional Tragedies. New York, New York University Press.

This source talks of the Constitutional Stupidities, Constitutional Tragedies for example In Nigeria and Pakistan. Incidences of neonatal tetanus occurred in some chapters of the book due to delivery conducting in unhygienic surroundings when poor methods of cutting and managing the cord. The cords were treated with hot compresses, Shea butter or ghee heated with dried cow dung after cutting. Complications of umbilical hernia are seen more often in malnourished children of low socioeconomic status being brought in unhygienic surroundings. It is a good source for getting the idea to write about the quality of care given to the postnatal mothers and their newborn babies (Bobbitt and Parlor, 1998).

Robert, T. Croyle (2005). Theory at a Glance: Application to Health Promotion and Health Behavior (Second Edition). U.S. Department of Health and Human Services, National Institutes of Health.

This source by Robert addresses mothers on the Knowledge and practices about prevention of infection. The national institute of health source suggests that Agents of bacterial sepsis in the neonate are thought to enter the body through the conjunctiva, respiratory orgastro intestinal tracts or the skin. Evidence for the skin as a potentially important portal of entry for invasive infections comes from several sources. A healthy developmentally mature skin, presence of vernix, biochemical, e.g. acidic pH and antimicrobial factors e.g. free fatty acids, polar lipids. The first week of life when epithelial barriers are relatively immature is the neonate’s most vulnerable period, when 50 to 70% of fatal and life threatening neonatal illness, most of which are infectious in nature occur in developing countries (Robert, 2005).

George, B. (2009). Nursing Theories- The base for professional Nursing Practice , 3rd ed. Norwalk, Appleton & Lange. Ltd.

Regarding the topic of the paper, this source helps the caregiver opportunity to explore the underlying requirements of helping a postnatal mother. The caregiver becomes well versed in matters related to her skin and that of the newborn baby. If skin serves as a potential portal of entry for invasive pathogens, the prevention of skin injury, reduction of skin contact and colonization with potential pathogens and augmentation of skin barrier function may serve as an effective means to reduce the infection risk of neonates. Aspects of care that are particularly important include caregiver hygiene especially hand washing, routine bathing and skin care (George, 2009).

Centers for Medicare and Medicaid services. (2011). Government – US Federal,  Science & Health,  Government – US States,  Children’s Health Insurance Program (CHIP),  Affordable Care Act,  Medicaid. Florida: Centers for Medicare and Medicaid services.

This source talks about Government – US Federal, Science & Health, Government – US States, Children’s Health Insurance Program (CHIP), Affordable Care Act, Medicaid. This is to prevent skin irritation and injury care of the umbilical cord stump and the preparation of the skin prior to invasive procedure that have the potential to introduce infections organisms into the skin or deeper tissues and blood stream coverage level is more than 90%. In rural areas, children with low parent education and socio economic status and those from high household size had significantly low immunization coverage levels compared with children from other groups (Centers for Medicare and Medicaid services, 2011).

Wegner, J. (2009). Health promotion. New York: New York times

According to this source, the main reason for the low immunization coverage was that the mothers do not care in completing the immunization partly due to lack of awareness and partly due to non-availability of health services. Knowledge and practices about maintenance of warmth: Newborn baby is a homothermous, but his ability to stay warm may be easily overwhelmed by extremes of environmental temperatures. A newborn is more prone to develop hypothermia because of large surface area per unit of body weight. Hypothermia is a common problem in neonates, particularly in developing countries where it is an important contributory factor to neonatal mortality and morbidity (Wegner, 2009).

Conclusion

A retrospective study of traditional concept and practices for the prevention of neonatal hypothermia was conducted in three Himalayan villages the community was found to believe that newborns are vulnerable to cold induced disease for the first few months of life. Birth attendant & mother practiced traditional means for thermo regulation like a warm heated room, early rooming in, oil massage & layers of warm clothes. Nevertheless, the ritual practice of bathing immediately after birth and then up to three times each day even in winter is not perceived by them to provoke hypothermia.

Exploring Management

 Name

Professor

Course

Date

Exploring Management

The text describes six “must-have” managerial skills (see p. 17). (1) Which do you think is most important, and why?

According to Schermerhorn, the six ‘must have’ managerial skills are teamwork, self management, leadership, critical thinking, professionalism and communication. Of the six, I think critical thinking is the most important. Critical thinking refers to the ability of a manager to skillfully look at information relating to a situation and giving the best judgement and decision. It allows a manager to come up with problem solving solutions and make sound decisions. Critical thinking is more important than other managerial skills because it affects whether a business or company and the manager is successful or not. This is especially true in smaller companies. Sound decision making will enable the company take advantage of opportunities and avert or deal with problems that affect them. Once sound decisions have been made the manager is then able to use the other skills to ensure they are implemented.

Which do you think is the most difficult to achieve, and why?

Of the six management skills mentioned above, I think leadership is the most difficult to achieve. This is because it depends on the employees’ reactions towards the manager as opposed to only the manager himself. It involves being able to influence employees working under him/her to implement set strategies. The manager should be able to motivate, guide and coordinate employees in order to be more efficient and productive. The manager has to possess leadership qualities to be a good leader and instill confidence in his/her employees. However, the attitude, abilities and perceptions of the people being led also determine whether or not a manger is successful in implementing projects and decisions.

Describe the difference between “unethical” behavior and “illegal” behavior. How does an individual determine whether certain behaviors or actions are ethical or not? Give an example of an illegal act that you believe may still be ethical.

Unethical behavior refers to that which is not acceptable within an organization. Employees are normally guided on this by the company’s code of conduct. It outlines which behaviors are considered proper and which are considered unethical within the organization. Examples of such practices are sexual harassment issues and using company property for personal work. Unethical behaviors are not all illegal. Illegal behavior refers to that which is not allowed and can lead to a person being prosecuted in a court of law. They include insider trading, discrimination and sexual harassment. An individual can determine whether or not a certain behavior is ethical or not by using the guidelines provided in a company’s code of conduct. In case it is still not clear, they are expected to consult a responsible officer within the organization such as the Human resource Manager on the issue. Organizations should ensure that all employees are educated on the code of conduct during induction of new employees and regular trainings conducted for other employees.

An example of behavior that is illegal but may be considered ethical is for a company in a third world country allowing a child to work because they are orphans and the sole breadwinner in the family with younger children to look after. This is illegal but may be considered ethical because it is for a greater good and the child and their family would not survive without the job.

Your company has two divisions, both of which are requesting an additional investment of $100,000. The company is only able to make one $100,000 investment and the company president asked that you make your recommendation for which division to benefit. Using the 5 steps in the decision-making process, explain how you might decide which investment to make.

The first step is to identify and evaluate the problem. In this situation, the problem is deciding which division should receive the $ 100000 investment. The next step is to generate and evaluate alternative courses of action. In this case, I will do a cost benefit analysis on both divisions to get information on which one will bring the most benefit to the benefit at the least cost. An alternative course of action would involve carrying analysis on whether the divisions could benefit from less money being invested such as a 50-50 investment on both divisions. The cost benefit will determine whether the investments will produce viable results for the company. The next step is to choose the preferred course of action. This is the one which will provide the most benefit to the company. In this case it can be one division or the combined benefit of a 50-50 investment on both divisions. The money will then be invested in the most profitable option according to their budget and plan of action. The final stage will involve analyzing whether the chosen plan of action will produce expected results and whether there is need to go back to the drawing board.

Your company is planning to launch a new product in 6 months. As product manager, describe how you would use the 5 planning steps to ensure that the product launch is successful.

The first step in the planning of the launch of a new product is to define the objectives. The major objective of launching the new product is to introduce it and make people aware of its existence and give them a chance to try it out. In determining where the company stands vis-a-vis these objectives, I would look at how well other company products are doing in the market as well as other substitutes to the new product. Strengths that could help in the launch would be the good reputation of the company and the company being a strong brand name. This will help market the new product during the launch. Weaknesses to be considered before the launch include how much a competitor offering a substitute has penetrated the existing market. If a competitor has a large market share, the company has to work harder make their product more attractive to the consumer.

The next step is to develop premises regarding future conditions. In this case it involves whether the launch is successful or not. If the launch is successful, the company may go ahead and move to other geographical regions and if it is not successful it may employ sales promotions and other marketing strategies to penetrate the market. Once these steps are completed, I will make the best plan to achieve the objectives of the launch. This will involve using sales promotion techniques during the launch such as giving free samples and carrying out demonstrations for the new product. The plan will then be implemented and evaluated once the launch has been done and where needed corrective action done.

Since its inception, the overriding value of Google’s founders has been “do no evil”. Evaluate this value, both as an “observable value” and “core value” in their current environment.

Google is known to have an informal ‘Do No Evil’ mantra in the corporate environment. According to Google, this means that it will put its users first and that it is honest in the provision of its services. As a core value, this policy has enabled users to trust Google due to the information and services it provides. Users are more confident in using it when they know their privacy is taken care of. However, there have been cases where Google has not lived up to its own policy leading to lawsuits and complaints. This includes issues such as placing advertising cookies in websites thereby violating the privacy of the users. An example Google paid a fine of $22.5 million to the Federal Trade Commission for violating their privacy.

Power, in its different forms (reward, coercive, and legitimate) are discussed on p. 259. Assuming that there are legitimate reasons to use all three forms as an effective leader, identify three situations (one for each type of power), where that power might be effectively utilized.

According to Schermerhorn, leaders use position power to achieve influence in the work place. Reward power refers to a situation where a leader offers incentive to influence a person to do a certain job or activity. An example of a situation where this might be effectively used is when dealing with the sales team. The manager can offer promotion for the people who make the highest sales within a given period. Coercive power refers to a situation where the manager makes the employees aware that they will receive punishment if they do not do what he expects of them (Schermerhorn, 2012). Punishment can be in the form of termination of employment or bad job reviews. A situation where this might be effectively used is where an employee who has been consistently not meeting their targets is told to improve their performance or face termination. Legitimate power refers to a situation where a leader uses his formal authority to achieve influence in the workplace (Schermerhorn, 2012). A situation where this is effective is one where the manager tells an employee at a lower rank to prepare a certain report for him and the employee does it because the manager is within his authority to do so.

You have become the manager of a division of a not-for-profit that has just suffered a major embezzlement by its CFO, who stole 75% of the donations meant to help the charity. The staff is suffering from low morale and the Board of Directors is considering closing the divisions instead of trying to rebuild donations to make the charity viable. As leader, you want to make the division work. Chose at least 2 types of “new” leadership strategies described on p. 272 and discuss how these might help you become the type of leader who can effectively rebuild your division.

In rebuilding my division I would use transformational and interactive leadership strategies to build the morale of the staff members as well as move forward in rebuilding the organization as a whole. Transformational leadership involves inspiring staff members to internalizing the division’s vision as their own thereby making them more motivated and give extra ordinary performance (Schermerhorn, 2012). Using this form of leadership will raise the staff’s morale and motivate them to work towards rebuilding the division. Interactive leadership will involve encouraging participation from the staff members to come up with solutions to deal with the problem. This is done through communication and teamwork in the work place. This will help rebuild the division by fostering a feeling of inclusiveness in the organization where everyone is involved. It will also provide an environment where creative and innovative ideas are encouraged from the employees thereby enabling the organization to choose the best one for the division.

Discuss the importance of a manager’s understanding of the differences in personality traits, for both the manager and her employee. Are there any personality traits that you believe are more conducive to being an effective leader? Discuss.

There are differences in individual personality traits within the work place. It is important for both the manager and the employee to understand these differences in order to reduce conflicts in the work place. Differences in personalities are potential stress factors in an organization. The manager is able to lead the staff members better by understanding their different personalities as they influence how they work. Employees should understand the manager’s personality for the same reason. Personalities that are more conducive to being an effective leader include being proactive, emotional stability and being objective. Being proactive enables a leader to react positively despite challenges that they may face while emotional stability will allow them to deal with the different personality traits of the employees. The leader should be objective in their dealings with the employees.

How can our perceptions affect us as managers, and how can they help us? How do “attribution errors” and “self-serving bias” negatively impact our ability to be effective leaders? Give an example of each.

Perception refers to the process through which people perceive and in interpret information from the environment (Schermerhorn, 2012). It affects how we perceive ourselves and those we interact with. Perception affects how we react to different situations and people. As managers, perceptions can affect how we relate with employees and how they respond to our leadership. Positive perceptions help by making employees react positively to leadership. Attribution errors and self serving bias affect a manager’s ability to be effective by making it difficult to solve problems within the organization due to incorrect judgement and not taking responsibility for our actions. They also cause conflict within the work place. An example of an attribution error is interpreting the lateness of an employee as being as a result of poor time management while they had a problem on the way to work such as the car breaking down. An example of a self serving bias is blaming an employee for not completing a report on time while you gave them the information required at a late hour.

You hired a new employee for the Finance Dept–a woman who just graduated from an MBA program. She will work directly for you. You want to make sure that not only that she does a good job and is successful, but enjoys the work as well. How can you use Maslow’s Theory and Hertzberg’s Theory to motivate this employee?

Maslow’s theory shows that human needs are important factors to consider in the motivation of an employee. This requires the manager to recognize and understand the employees’ needs. To motivate the new employee, I will provide opportunities for her needs to be fulfilled. This can be done through providing opportunities for job progression and decision making within the organization as well as giving her responsibilities. This will enable the employee to have job satisfaction and hence be more productive. Compensation and benefits given should also be attractive depending on the current market conditions and work done. This will enable her to fulfill her basic needs and work towards fulfilling higher needs such as esteem needs. Working conditions will also be conducive. Praising and rewarding work well done will also be done to further motivate her.

Hertzberg’s theory suggests improving hygiene and satisfier factors to motivate employees. This will involve providing a conducive working environment for the employee as well as attractive compensation. In addition, opportunities for personal growth within the organization will be made available. The employee will also work that is relevant to their experience and education and also allows them to make decisions and come up with solutions.

You decide to get into shape so that you can run a marathon (26.2 miles) in 2 months for your birthday. You start today by running 6 miles, uphill. You collapse in 6 blocks with cramps in your legs. You limp home and never put on your running shoes again. How could “goal-setting theory” have made this a better experience? How could you better structure your goals so that you might be able, at some point, to run a marathon?

This involves setting goals that are Specific, Measurable, Attainable, Relevant and Time bound (SMART). This will motivate me in achieving my goal. Using the goal setting theory would have ensured I chose to run manageable and attainable distance and build up to longer distances as the days pass. It would also enable me to choose the best running shoes for the activity and set aside time for stretching exercises before training. The best structure is to start with 3 miles per day in the initial days with resting days each week. By the end of the second week I can be able to run 6 km each day thereby building up my resistance. This progression will continue until I am able to run the full 26.2 miles each week.

You are the coach of a college basketball team. They were in 1st place in their division until 4 weeks ago, when they started to lose. Their performance begins to falter in the last half of each game–you suspect there is a teamwork issue. Discuss what you might do to help the members work together as a team to play better. (Assume that the individual player skills have not changed.)

Team success always depends on members contributing in a wide variety of ways to help the team reach its goals (Schermerhorn, 2012). To help the members work together as a team, I would conduct a team building exercise with the members to help them learn the importance of teamwork and enhance cohesiveness. In addition, I will emphasize on teamwork during practice so that they learn how to play well together. I will also teach them how to communicate with each other during the game to ensure better performance.

What do you think this assessment says about your preferences for how you learn? Do you think you can change this if you need to in a certain situation?

My assessment says that I learn better through visual, print, auditory and kinesthetic methods at 20%, 20%, 18% and 17% respectively. This would change in different situations depending on the resources available and the activity or work being done. An example would be learning how to pitch a tent at a campsite where I would learn better through the kinesthetic method. Different situations would require different methods of learning as some require a level of engagement from the learner while others do not. Another activity would be learning pottery where to learn better I would have to be a haptic learner.

What is your score for personal values, social values, and terminal values? Terminal values are described in ch. 3—what does your score say about your preference for the goals you would like to achieve? What does this mean for you as a manager?

My scores are personal values- 343, social values-107 and terminal values-236. This shows I preferences to values such as a sense of accomplishment, inner harmony and a world of peace. It also shows I give more preference to terminal values than social values. As a manager, this means I will be able to look at the greater picture of the company as opposed to just my line of work. Personal values such as a sense of accomplishment would mean I would be able to meet my targets within the work place. In addition, I attach a great importance to social values such as true friendship.

What is your score and what do you think it means about the way you prefer to evaluate information and make decisions? Based on your score and the Ch 5 reading in chapter 4, do you think you are an intuitive “thinker” or “feeler” OR a sensation “thinker” or “feeler”. Discuss

My score is 5 which mean I am a sensation thinker. According to the assessment I am able to evaluate information and make decisions based on the facts given and take a realistic approach. Sensation thinkers or feelers are more comfortable with impersonal issues which can be solved based on the facts given on them. Intuitive thinkers or feelers are more personal and thoughtful and are more likely to come up with creative problem solving techniques than sensation thinkers. Sensation thinkers make systematic managers who prefer to make a plan and strategy before undertaking any activity in the work place.

What is your score? If it is low, what areas (based on your answers to particular questions) do you feel that you can make a change to better manage your time? Do you feel that you procrastinate? How does this add to stress?

My score on time management was 8. I don’t feel like I procrastinate because I allocate time for urgent and important work and do most of it during the morning when I have more creative energy. Procrastination adds to stress because one has to do work that is important within less time than is adequate because it is urgent. The work done will not be done as well as it would have been if more time was used to complete it. One has to work under pressure due to urgency. To avoid this, one should complete important work before it is urgent so that they have time to do it well without pressure.

What is your score? What do you think this says about you as a person and manager? Define “ambiguity” and discuss why this is an important topic in a management course. How can you increase your tolerance for ambiguity?

My score is 55. This means I am not very comfortable with ambiguous situations. As a person and a manager, I like clear situations where I know exactly what is expected. Ambiguity refers to a situation that is vague and not clear. One is required to come up with a method of handling the situation. It is important to learn about ambiguity because there different types of organizations: some are structured while others are not. People should be able to deal and accept change as it is inevitable. It is importance to increase tolerance for ambiguity because it helps us work better in an organization. This can be done through having an open mind and brainstorming in different situations to come up with different methods of doing things rather than just following the given way.

There are 3 vignettes–identify what TYPE of decision is appropriate for each. In addition to identifying the decision type, discuss why you chose your answer.

The most appropriate decisions for the vignettes are individual decision for vignette1, consultative decision for vignette 2 and group decision for vignette 3. Individual decision is where the manager looks at the problem and makes the decision on his own. This is appropriate in the first vignette because individual as the leader already has the variables required to make the decision. Consultative decision is where the manager tells the group of the issue at hand and they give suggestions but the final decision is made by him. This is appropriate for the second vignette because the engineers will be made aware of the impending move as well as provides opportunity for those who do not mind moving to come forward. The manager will then be able to come up with names based on their discussion.  Group decision refers to a situation where the manager tells the group about the issue and working together to come up with the solution. This is appropriate in the third vignette as there are several members in the group who have knowledge required to complete the task. The leader will then facilitate the group in making the decision.

What is your score on the Co-Worker scale? What does this say about your preferred leadership style? Why do you think it is important to understand your particular style/preferences? If you have a strong preference one way or the other, can you see how it might be important to develop skills that would help you operate differently if a particular situation might warrant it? For example, if you are very relationship-oriented, why would you need skills to be task-oriented?

My score is 60. This means I am a task motivated leader where I am able to give instructions when a task needs to be completed despite the situation. It is important to know your preferences because they affect how you relate with co-workers. This allows one to learn how to handle others within the work environment. It is important to be able to operate differently depending on the situation at hand. Being more task motivated than relationship oriented, I would need to be more open minded about work mates’ behavior to relate with them better.

This shows a tendency to type A or B personality. What is your score? Explain what you think that means about you—are you type A or B, and do you agree with that? What do you think this says about my personality type and how I function both personally and professionally?

I scored 99 which is midway between type A and type B personality but leaning towards type B. This means that I take things as they come without stressing about them unnecessarily. I agree with the assessment based on my reactions to different situations. People with type B feel pressure in situations that warrant them and allow them to function well both professionally and in their personal lives. Type A people stress about most things and are not able to function well. The stress also has health implications.

What is your score? How do your scores compare? Review Hertzberg’s two factory theory in ch. 13 and briefly discuss what the two factors mean. How does this theory relate to what motivates you? How can you use your knowledge of your employees’ scores to increase their motivation?

I scored 28 for the motivator factors and 32 for the hygiene factors. This means that I attach more importance to hygiene factors such as a good salary and good working conditions at the work place. The motivator factors score is almost the same which means they are also quite important to me as an employee. According to the Hertzberg theory, to be motivated in the work place I would need a conducive working environment and good benefits. To increase motivation, such an employee requires improving factors such as employee policies to reduce job dissatisfaction. Relations with colleagues also play a big part in reducing dissatisfaction.

This shows how comfortable you might be in providing feedback. What is your score? If in the low to mid-range (14 to 51 points) what can you do to become a bit more assertive in your approach to others? If you have a very high score, how could your assertiveness be a problem?

My score is 39 which mean I have moderate assertiveness. This means that I am uncomfortable in giving feedback in some situations but am more comfortable in others. Situations that I am not comfortable giving feedback in are mostly those which have negative implications to the person they relate to. To become more assertive I need to practice giving constructive feedback and gaining confidence to be able to deal with those issues that need to be addressed. In addition I can observe people within the workplace who handle similar issues more assertively to get tips on how to handle sensitive issues.

References

Schermerhorn, J.R. (2012). Exploring Management. Hoboken, NJ: John Wiley and Sons. Retrieved from http://edugen.wileyplus.com/edugen/student/mainfr.uni