Moon in the darkness

Name

Course

Date

Tutor

Moon in the darkness

The moon in the darkness image is one of the controversial Monalisa genre images. The image shows an innocent woman closing her eyes in some sought of mediation. A woman who can be judged to have come from a much higher social class. The image depicts the nature of feminine authorities, which prevailed at the time. Images developed around this time focused on three central themes, classism, realism and romanticism. In particular, romanticism was associated with feminine pictures.

The complex literature techniques employed in this image seeks to communicate a wider message to the audience community. The central message being communicated is a revolutionary idea of women assuming a higher social, economic and political role of the then societies. In this case, it is positive to note by medieval European times, the role of women in the society was heavily relegated to reproducing and nurturing. Other roles included farm produce and domestic chores. Whereas men, on the other hand, were ignited in the decision making process. This kind of biasness lost significant influence in most conventional societies. On the other hand, liberal societies; for instance, the American society were improvising proactive ideologies of women emancipation. As a result, these ideologies found their way in European artistic world.

The impacts of this image seconded by liberal ideologies of the time were vital in affirming the role of the women in the society. Women were now being understood as equal partners to the then patriarch societies. For example, women could have power to contribute to vital policy and management goals equally as men. In an analysis, art presents a liberal approach in affirming the importance of different genders and social classes to the general society. The Moon in the darkness presents a close replica of this kind of communication.

Motivation Letter

Motivation Letter

The Dunia Beam Scholarship serves as a vital opportunity for me to meet one of my youngest and long lasting dreams. When I was young, I saw people from my family moving to overseas to advance their studies, which turned out to be one of my life’s dreams. I have always had an urge to seek credible ways of moving to a country where I would advance my studies. My main focus is to gain professional knowledge to apply in the future. As such, I find The Dunia Beam Scholarship as the most efficient opportunity for me to realize my dream by undertaking my studies abroad.

In addition to my ambition and dreams to join a recognized university abroad, I also find the need to undertake the scholarship based on my performance in school. I am an industrious individual who is always ready to deliver quality work and within the stipulated time. Hence, I am ready to utilize this opportunity and advance my knowledge in marketing as a course. I have a deep passion for the subject and believe that this is the area where I want to forge a career in, once I complete my studies successfully. I believe that passion is an essential fuelling factor that plays a major role in helping me decide the course to undertake and career to follow. Therefore, I have already decided to undertake a marketing course once I am given the opportunity through The Dunia Beam Scholarship. It is clear that my priorities are well outlined, and I am hopeful that this proves that I am ready to undertake the scholarship.

Interacting with new people is something I enjoy doing as they expose me to new cultures, different ways of doing things and I make friends. I have great communication skills that I put to use when meeting people and they make it easy for me to adapt to a new life easily. This proves that I will fit with new people upon leaving my native country and joining a new community abroad. Back at the university in my home country, I engage in a lot of activities that improve my communication skills, for example, empowerment clubs, managing and network marketing. These activities provide me with the opportunity to interact with many different people, which helps me to comprehend their interests, cultures, and interacting skills among other things. Hence, I have learnt the importance of listening and understanding other people, which makes it easy to be less judgmental in life. Moreover, it is necessary to fathom a people’s way of life and adapt to it because of the importance that lies in respecting other people’s culture.

I possess various strengths that would make me stand out as a unique student and a potential candidate for The Dunia Beam Scholarship. Firstly and as aforementioned, I am a hardworking person who works with an aim of completing the given work within the stipulated time. Secondly, I am a dedicated individual who is not only disciplined, but also focused on school work. I attribute these personal characteristics to my staunch guardians from home and school as I grew up. They instilled discipline in me that helps me focus on my tasks without wavering from the main work; sequentially, I deliver my work on time and with the expected standards.

My interest in studying abroad is limited to marketing, which is a major I am ready to pursue both in my studies and career. Europe is a fascinating region with many marketing elements that I look forward to studying and using in my life. Thus, my interest falls in attaining essential knowledge linked to marketing, but more so from Europe. Hence, my plan is to study the marketing course in Europe, and engage in campaigns that would help me comprehend the knowledge gained through application. As such, this proves my dedication I have towards studying abroad and my willingness to advance my knowledge and skills in the discipline I will undertake.

I plan on utilizing the knowledge and skills acquired by applying them through working in the community I come from or in the one I will reside in during my studies. Thus, I will use my knowledge and skills to improve the way marketing is currently done in my native country, which will assist me in improving my country’s economic performance. It is my hope that I will deliver the learnt knowledge and skills to assist the lives of the people around me. Being generous is also a unique skill that I possess and one that encourages me to assist others.

I really look forward to an international exposure in my life, and I believe that The Dunia Beam Scholarship platform will serve me right and assist me to realize my dream. The exposure will not only assist me by providing additional knowledge and skills to advance my career, but will also give me the correct tools to assist people around. As such, I believe I am a potential candidate and hope to attain this life changing opportunity.

Motivation, a key decision-making factor

Motivation, a key decision-making factor

Motivation is one of the key decision-making factors, without which the drive of human actions may lack zeal. Tourists as well as non-tourists attend various events because of their inner drives which are energized by motivations towards such events. Events like festivals are rare events and paints more focus from both tourists and non-tourists at different levels of motives. Despite many other interesting events that take place in the festivals, music is one of the most interesting parts of the festivals. The ability of music to influence attitudes, behavior, emotions, among other importance of music makes it attract more attention to both tourists and non-tourists in the same interest capacity.

The success of festival events depend largely on the management skills and energy that the organizers of such events put into it. According to Ambroz (2005), records of past events may help in determining strength and weaknesses of the management. In such a case, it’s very necessary for the organizers to effectively understand the motivating factors of various groups, particularly the tourists and the non-tourists who attend the festivals. Centinel (et al, 2012) put it that motivation is the important salient aspects of attendance to most events and has been the centre of focus to lucky organizers of events.

When more focus is put upon the motivating factor for tourism and non-tourism, it is true that motivation and personality are very much interrelated. Most of the personality traits of tourists are the facts of adventurism and as Angel & Jaume (2007) put it, the desire to escape everyday environment and the desire to acquire psychological rewards through travelling in different environment are the basic intrinsic components of tourism. Crompton (1998) argues that tourism is motivated by fantasy, relaxations and other physical motives. Interaction is one of the emerging interests of tourist. This fact is supported by Ambroz (2005) assertions that this behavior intertwines the motive of both tourists and non-tourists towards the same direction. The perfect place to illustrate these varying motives and motivations is at the festivals. In order to maximize the advantages of organizing such festivals, the events organizers must be in a position to categorize motivating motives of attendance for both the tourists and non-tourists.

References

Yolal, M., Woo, E., Cetinel, F., & Uysal, M. (2012). Comparative research of motivations across different festival products. International Journal of Event and Festival Management, 3(1), 66-80. doi:10.1108/17582951211210942

Ambroz, M. (2005). Sociology of Tourism: The basis for the investigation of travelling cultures. Portoroz: Turistica. 

Angel, B.B., Jaume, R.N. (2007). Attitudes towards tourism and tourism congestion.JEL Classification,L83, 194-206. 

Crompton, J.L. (1998). Developing and Testing a Tourism Impact Scale.

Journal of Travel Research, 37, 120-130

Case in Point

Name:

Course:

Professor:

Date:

Case in Point

The world slumped into an economic recession between the year 2008 and 2009, and this affected many companies all over the world. Samsung is one of the companies affected by the financial crisis at the time, and this is reflected in its share price in the year 2009. During an economic depression, spending drastically reduces as people earn less money and thus have less disposable income. They choose to spend less, affecting sales of a company like Samsung and therefore making share prices decline. Things took a turn for the better between 2010 and 2014 as share prices for Samsung rose significantly. As the world recovered from the financial depression of the previous years, there was a growth in the economy. More people got jobs, business improved, salaries rose, and people had more money to spend. In addition to this, these years were marked by an increase in products from Samsung, such as mobile phones and other electronics. These occurrences led to the rapid rise in the share prices of the company.

Market risk affected the share prices of Shell Oil as well as McDonald’s, although to a lesser extent compared to Samsung. The demand for food and gasoline remains fairly steady during times of both economic growth and slump. While people can choose not to buy electronics, they cannot help but purchase food and fuel their cars every day. McDonald’s provides people with affordable meals; hence, customer demand falls only slightly during an economic depression. This aspect of steady customer demands works both ways; share prices do not decrease significantly during a financial crisis, but neither do they rise dramatically during an economic boom. To conclude, higher risk leads to a higher return in the case of Samsung, and the opposite is true in the case of McDonalds and Shell Oil.

Case Studies

Case Studies

A critical perusal of some Case Study examples reveals some intriguing and educative information about varied industries and firms. Precisely, case studies focus on informing readers on industry trends, an individual firm’s foundation and development as well as its competitive advantages, strengths, prevailing opportunities, challenges and threats. Accordingly, case studies do not depend on any specific writing structure or formatting, but ensure that information flow smoothly from one part to the next. Besides, case studies endeavor to provide original information by using appropriate citations where audiences could acquire more details.

Does Great Lakes Brewing Company thrives by inculcating the idea of environmental conservation and support for local communities? The rising emphasis on the influence and effects of work environment on survival and performance of an organization acts as a motivator for selecting this topic. Moreover, it would be interesting to unravel the specific activities that Great Lakes Brewing Company accomplishes to ensure continued prosperity and win support from local communities. Conversely, this topic tends to be highly-relevant and timely following the growing emphasis on the need for organizations to embrace suitable processes for handling issues related to climate change and the desire of adoption of sustainable practices.

Luckily, I do not anticipate any significant difficulties in finding necessary data for investigating this topic because it focuses on the relatively sensitive issues of climate change and the need for sustainable development. Besides, I expect to find substantial data about Great Lakes Brewing Company for supporting pre-established theories and ideologies. Since the organization has been in business for about three decades, I expect acquire detailed information regarding its foundation, growth, processes, financial statements, and related subjects. Thus, a 4-7 page case study report would be suitable for exhaustively covering this topic.

Actions of A company on Consumers

Actions of a Company on Consumers

Student’s Name

Institution

Actions of A company on Consumers

The major aim of marketing is to create and enhance customer value. Generally, marketing encompasses exchange between sellers and buyers or between other parties. Therefore, marketing has a significant impact on a firm, its customers, its suppliers, and other parties that are directly or indirectly affected by the choices made by the firm. Marketing mostly entails enduring relationships between sellers, buyers, and other parties. The main processes involved in marketing are creation, communication and exchange or the commodities. The main idea in marketing is for a firm or an entity to come up with an item of value to many or just a single customer, who should be willing to pay sufficient amount of money in order to make the venture worthy taking into serious cognizance opportunity cost.

Corporate crisis usually leads to negative publicity, which adversely affects the image and reputation of a company. Corporate crisis can be simply be defined as non-routine and unexpected occurrence that leads to uncertainty within a company and can eventually threaten an organization major objectives (Seeger, Sellnow and Ulmer, 1998). Corporate crisis have recently been witnessed in Arthur Andersen where there have been cases of questionable accounting ethics, Firestone that has had defects in tires it manufactures and contamination of Taco Bell products by gene-spliced corn. Irrespective of the specifics of the situation, crisis, whenever they arise, often escalate to negative publicity that undesirably affect the company’s image. Generally, publicity is widely acknowledged to be more influential and credible compared to any other company0controlled communication (Bond & Kirshebaum, 1998). There is always high credibility same as negative effects, a propensity for negative information to always be weighted more compared to positive information whenever people evaluate other people, ideas or objects (Mizersku, 1982). In addition, companies are more likely get negative news from the media since the media always has preference for disseminating bad news.

Every company is subjected to legal responsibilities and therefore, is expected to follow the set law to the latter, and this directly influences the planning process of an organization. For sound operation, a firm must be sufficiently familiar with all aspects which govern the industry in which the company functions within. For example, a legal dispute that was presented in the Hill case circled around Black’s breeching of contractual and fiduciary duties by unlawfully diverting to a rival company an important which by all aspects rightfully belonged to the corporation (Delaware, 2004). Together with his associates, black had greatly gained from their ill-gotten wealth through the non-competition payments that were linked to sales of newspaper by Hollinger International since 1998 until 2002(Doolittle and Westhead, 2007). Consequently, it was reported that for Hill Corporate assets to be transferred, Black together with his associates aborted every effort to have them disclose the necessary information that was needed to be filed with SEC, and that they actually manipulated and distorted several information in the corporate records and books. They also ensured the records do not in any way reflect the transactions as accurately as required. Also, legislations on securities require the revelation of some prescribed information that concerns the affairs of the company and other public companies. This comprises of insider trading reports, financial statement, a yearly information form, material change reports and press releases (Canadian Securities Institute, 2008)

In order to effectively govern their businesses, every organization must critically think about coming up with appropriate guidelines during the planning process. Apart from governing the business, it is also aimed at protecting the company, its shareholders and employees through setting up of ethical codes of conduct. The Caux system of ethics is a scheme of principles that are well crafted to help the organization create ground rules to foster ethical practice. The first principle is to the concern of the businesses past shareholders and aimed towards stakeholders and it clearly states that, “Every business has a crucial role to play in bettering the well-being of their employees, customers, and shareholders through sharing the wealth they have accumulated over the years with them” (Bateman & Stairs, 2006). For instance, black did not honor Hill’s ethical responsibility first principle when he sold one of the company’s important asset known as the American Trucker, to a rival corporation then transferring a lump sum amount of $ 2 million payment to another related entity, and consequently benefitting himself directly at the expense of the company and its shareholders (Boritz & Robinson, 2004).

Vehicle manufacturer Toyota also suffered a serious crisis because of unintended issues with the quality of the cars it produced and this led to significant decrease in the number of clients and decline in profits. Toyota had for a very long time been known as the peak of innovation by Japanese, manufacturing industrial pioneer and quality (The Economist, Feb 13, 2010). Its automobiles are famous throughout the world for reliability, fuel efficiency and economy. Its culture and lean manufacturing techniques of constant improvement and advancement were constantly envied worldwide by its rivals. After the crisis, 9 million cars were taken back for adjustments under the potential problems involving acceleration pedals, floor mat, and braking system, all which were in one way or the other linked to acceleration problems coming from publics.

This case involved a large scale business environment that required a corporation-wide and robust plan to tackle the unexpected crisis. Since the crisis disrupted the normal operation of the organization that knocked on the implications of the company’s assets, the normal future relations of the company were greatly affected. This mainly involved the stakeholders of the company and consequently affected the survival of the company. The company employed very professional communication strategies in order to solve the crisis as well as maintain the reputation and the image that the company has in the public domain. The company used denial strategy, evasion of responsibility, corrective strategy, mortification strategy and lastly, decreasing the offensiveness of the crisis. All this ensured the company springs back to its initial position in the market and takes over its customers.

Whenever a company that deals with customers, shareholders and clients has a crisis, it goes without say that it will in one way or the other affect the reputation of the company and ultimately its profits. When the Toyota Company experienced the crisis, it made huge losses and lost millions of potential customers worldwide. I think this was justified so that the company could adjust and ensure the products it takes to the market for consumers are in their best of quality.

References

Hassini, E., Surti, C., & Searcy, C. (2012). A literature review and a case study of sustainable supply chains with a focus on metrics. International Journal of Production Economics, 140(1), 69-82.

Ivarsson, I., & Alvstam, C. G. (2011). Upgrading in global value-chains: a case study of technology-learning among IKEA-suppliers in China and Southeast Asia. Journal of Economic Geography, 11(4), 731-752.

Bateman, S. & Snell, A. (2007). Management: Leading and collaborating in a competitive world (7th ed.). New York: McGraw-Hill.

Boritz, J. & Robinson, L. ( May, 2004). Hollinger International Inc. Center for accounting ethics: University of waterloo.

Canadian Securities Course Volume 1 (2008). The Canadian Regulatory Environment. Toronto: The Canadian Securities Institute

Activities in Mentorship and Communication

Activities in Mentorship and Communication

Name of Student

Institution

Name of Instructor

Date

Doc 1:

Activity 1:

After reading the article by Ness, McCallum, and Price (2010), I have appreciated the role of a nurse, as a teacher, especially in supporting and mentoring the student nurses. Reflecting on my experiences in practice, and in relation to the article, I have realized my strengths in mentoring student nurses, especially in the clinical area and in becoming responsible nurses. However, I realized I was weak in relaying information concerning the challenges of the nursing profession to the student nurses. The article by Zakrrison and Hugllund (2009) enabled me to reflect on my strengths in the clinical area, and I realized that I am strong in educating patients, although I, sometimes do not allow them to criticize me.

In relation to article 1, Ness, McCallum, and Price (2010), I have realized that I need to develop the skill of setting a good role model. After reading the article, I have realized that, sometimes I do not perform well in some areas, leading to poor modelling, especially to the student nurses and the patients. In addition, I have realized I need to strengthen my skill in critical thinking and decision-making. Through my experience in leadership, I have realized I have been very authoritative, and I plan to use delegation in the discharge of duties to enable others learn, and to empower my juniors.

With article 2, Zakrrison and Hugllund (2009), I have realized that the scientific aspect of evidence-based practice has enabled me to move from task-oriented to individual-oriented approach, enabling me to view a patient as a holistic being, and purposing to provide holistic care. as an aspect of holistic care, I have realized that I have been focusing more on patient education, which has enabled me to promote life-style changes to my patients. Concerning knowledge, I feel I do not have enough knowledge to educate patients since new discoveries are being made day by day. I plan to read current research articles extensively, in order to be completely armed to handle patient’s concerns.

Reflecting on both articles, it is important to manage barriers that may hinder the exchange of information during patient teaching, or student-nurse mentoring. For example, when teaching a patient, the nurse first ensures that the patient is comfortable in their bed. N addition, the nurse should ensure that they choose an appropriate venue for patient teaching, free of distractors. This also entails, choosing the most appropriate time and being available for the patient. In addition, the nurse uses a language free of medical jargon, to promote understanding by the patients. In order to avoid information overload, the nurse teaches bits by bits.

For my action plan, I decide to carry out the following activities and resolutions in order to develop my skills and confidence:

Read widely in order to be more informed. I intend to read at least one current research article in a day

I intend to have at least two regular student mentors, for whom I will be their role model.

In my practice, I have resolved that I will teach every patient I will be nursing.

In order to sharpen my mentorship skills, I intend to have a mentor of my own, who is knowledgeable in nursing.

In addition to patient teaching, I intend to be doing follow-ups to find out from the patients whether the teaching was of help to them.

Doc 2:

Activity 1: Mentorship skills and qualities:

From my experience as a student nurse, I realized that my good mentors demonstrated good role modelling skills and problem-solving skills. At times, I went to see my good mentor when I had a burning issue. The mentor demonstrated very superior problem-solving skills in advising me on how to approach the issue. In addition, my good mentor has been a role model.

Comparing with the literature, the qualities I found in my good mentor are mentioned in the literature. Kaihlannen, Lakanmaa and Salmininen (2013) observe that students transiting from studentship to registered nurses need role-modelling, a skill exhibited by my good mentors. Similarly, Ali and Panther (2008) emphasize the role of strong problem-solving skills in mentorship. Also, the skills of a mentor of being a teacher and a counsellor is reflected both in the literature and was demonstrated by my good mentors. However, as reflected in the literature (Ali & Panther, 2008), my mentors were not good supporters. I remember I went through moments of financial difficulties, and I did not receive help from my good mentors.

Action plan for future role development

What do I need to learn?

What must I do to achieve this?

What resources do I need?

How will I use this to improve my performance? How will I know if I’ve improved?

a) want to learn the skill of role-modelling

b). I need to learn problem-solving skills

I need to learn the skill of playing the adviser role

I must have a mentee and undertake to support them

I need to participate in mentorship activities

Participate in a mentorship activity I need to create time for them and to support them financially If need be.

I need time, and management books/articles

Time, knowledge I will gain experience through the mentoring activity, thus achieving the skill

I will gain knowledge through reading, and practical skills through engaging in the mentorship activities

I will improve the skill through practice I will assess myself by evaluating the impact of the programme, and by getting responses from the mentees

I will evaluate my performance in the mentorship activities, especially where we are solving problems.

I will evaluate my performance in the mentorship activities

Doc 3:

Activity 1: Communication:

As a newly qualified nurse, one is likely to communicate with: fellow nurses, doctors, physiotherapists, nutritionists, counsellors, other members of the healthcare team, patients, relatives and hospital administrators. The communication between the groups differs. For example, communication between nurses will be free and smooth while communication between relatives and nurses may face barriers because of various factors. Additionally, nurses communicate to doctors using the medical jargon while they communicate to patients in layman language, to ease their understanding.the effectiveness of communication is likely to be affected by language barrier, professional barrier, anger and unnecessary conflicts (Casey & Wallis, 2011).

Activity 2: Assertiveness and Skills development:

In order to build on my assertiveness and still respect others, I will consider the flowing on my action plan:

Familiarize fully with the professional code of conduct in order to be on the right side of the law.

I will express emotions like a normal human being, but I will mind the space that my colleagues need.

I will champion any change that seems unavoidable in the organization, in the right manner of whistle-blowing

I will describe myself to all stakeholders of the hospital with honesty and professionalism.

I will be ready to speak out whenever I feel my rights as a human being are being violated.

Activity 3: Accountability and delegation:

When delegating care, the staff nurse should consider the needs of the patient. The health care assistant being delegated the task should be competent enough to meet the desired needs of the patient. Additionally, the staff nurse should consider the required protocol before delegating. Further, the level of experience of the HCA should be considered before delegating the care.

As a staff nurse, one should use communication skills in a manner that allows them to pass the desired message to the HCA or the student nurse. For example, the staff nurse should clearly communicate the care that the patient needs, and how it should be given. Additionally, the staff nurse should allow the HCA or the student to seek clarification where there is a need before moving on to implement the delegated care (Casey & Wallis, 2011).

Patients should be informed about the qualifications of the staff attending to them. This is because it is the right of the patient to know the skills of the staff attending to them. Additionally, the patient has the right to refuse to be attended by the student. Thus they should be informed since it may be against their will.

Activity 4: Conflict and Negotiation:

In scenario 1, I would explain to staff nurse Bauer that it is her responsibility to care for the patient, and recommend she uses infection-control measures to prevent infection. In scenario 2, would calm Alison’s husband and explain to him that it is against the law for me to execute his request. In scenario 3, I would continue with Mrs. Gould’s management, and explain to Dr. Tanlow later that I operate independently, not taking orders from a colleague. If Mrs Gould’s situations worsened due to late medication; it is I who would be held responsible. In scenario 4, I would conduct a very short crises management meeting with my day shift staff, with a view to planning how all the work will be completed, as a short measure.

The skills for negotiation and conflict management include building a positive relationship, understanding the nature of the conflict and understanding the law. A newly qualified nurse can be supported by the administrators, the experienced nurses, the ward-in-charge and the colleagues (Casey & Wallis, 2011). I would develop the conflict management skills by making sure I employ them whenever there is an opportunity. I applied the skills when I was leading the nursing students Association in college, and we differed with the director of the school, concerning a change we wanted to be introduced in the school. Through the experience, I learnt that practical experiences are the best activities of developing in conflict resolution.

References

Ali PA, Panther W., 2008, “Professional development and the role of mentorship”, Nursing Standard, vol.22, no.42, pp.35-39.

Casey A, Wallis A 2011, “Effective communication: Principle of Nursing Practice E”, Nursing Standard, Vol. 25, no. 32, pp. 35-37.

Kaihlanen, A-M., Lakanmaa,R-L., Salmininen, L. 2013, “The transition from nursing student to registered nurse: The mentor’s possibilities to act as a supporter”, Nurse Education in Practice, vol.13,pp. 418-422

Ness, V. Duffy, K, McCallum, J. Price, L. 2010, “Supporting and mentoring students in practice” Nursing Standard, vol.25, no.1, pp41-46.

Zakrisson, A. Hagglund, D. 2009, “The asthma/COPD nurses’ experience of educating patients with chronic obstructive pulmonary disease in primary health care”, Scandinavian Journal of Caring Sciences, vol.24, pp147-155

Case processing in the Court System

Case processing in the Court System

Student’s Name

Institution

Case processing in the Court System

Judiciary is an essential body of a nation that includes the judicial authorities which are the key in the court system. It is through judiciary that court proceeding is heard significantly enhancing the maintenance of peace and unity by listening to related cases as well as making a judgment with regards to the stipulated laws governing the country. The criminal justice system is the body recognized by the government in taking control over delinquencies as well as imposing applicable penalties to the lawbreakers are divided into state and federal systems. State criminal justice systems deal with the delinquencies committed at the state level and within its boundaries, while on the other side the Federal justice systems are involved with lawbreaking cases touching federal properties as well as the ones involving more than one state.

The Federal Court System is categorized into three levels which include the Supreme Court, Circuit Court of Appeals and the District Court of United States. This different structure of the court system carries out various functions making the nation’s judiciary system effective in performing its mandate. The significant components of the criminal justice system include courts, law enforcement, defense attorney, prosecution and corrections (Pound, 2018). They are all vital in enhancing the efficient running of the court proceedings in the critical act of facilitating justice. While processing a case in the court system, there are legal proceedings which are supposed to adhere to following the steps stipulated by the law. In this discussion, the case processing will be discoursed into an in-depth extent putting into consideration the legal process followed and the major components involved in legal case proceedings in the court of law.

Initially, before looking at the process involved in processing case at the court system, it is essential first to understand the major components of the criminal justice system. At the law implementation stage, the law enforcement officer has the responsibility of taking reports regarding various delinquencies occurring at the specified locality. The officer must investigate the crime; well gather and look after the related information that can be used as evidence. If recommended the law enforcement officer puts the suspects in custody, carries out a further investigation if stipulated by the court of law and can contribute to providing testimony during the court proceedings.

The other important component of the criminal justice system is a prosecution, where the prosecutors represent the government all through the process of court hearings; from the initial attendance of the accused in the court until the defendant sentenced or acquitted as per the national law. The decision of whether the prosecutors determine the dropping of filling the case after scrutinizing the evidence brought forward by the law enforcement body. It is the role of the prosecutors to question the witnesses, carry out presentation of the evidence and make decisions on whether to consider plea bargain negotiations from the accused (Neubauer & Fradella, 2018). The prosecutors have freedom and mandate that allows them to decide on the direction to follow in taking legal action against the case. The defendants have the right to contact the prosecutor’s office to get prior information about the prosecutor who handles their case as well as seeking any relevant information regarding the situation and informing the prosecutor on whether the defense lawyer has communicated with the accused.

The defense attorneys are another part of the judicial system who have the role of representing the accused through the act of defending the defendant against the government’s case. They are acquired through hiring where the charged have the capability of getting one or assigned to the defendant when he or she cannot afford a lawyer. The fourth segment regards courts led by the judges who have the mandate of overseeing the happenings in the court as well as making sure that the law is followed to the point. Additionally, the judges have other functions such determining whether to release the suspect before the trial, administer trials, accepting or rejecting plea agreements and they are the ones to make final sentence against the accused. The other part of the criminal justice system is the corrections where the stipulated officer supervises the sentenced suspect in prison, jail as well as in the community on parole. The correction officers have the responsibility of ensuring safe and secure facilities and environment to the accused defendant. Also, in some cases, the correction officer can prepare a pre-sentencing report which profoundly provides information that can be used by the judge in determining the sentence sentences. These officers oversee the daily imprisonment of the offender.

In the act of case processing the court system follows a specified sequence of events from the reporting of the delinquency to the final jury act. The series of events is not observed at all the times as it can differ from one case in consideration of some factors such as jurisdiction, whether the victim is a juvenile or an adult as well as the level of the crime’s seriousness (Feeley, 2017). In the society, it is evident that some cases are not reported to the legal authorities while others do not have adequate information regarding evidence for the prosecutors to develop the case. The variations among various cases make it difficult for all the instances following all the legal steps. The sequence of events for a case processing include the entry into the system, prosecution and pretrial, adjudication and the post-trial.

The first step is the entry into the system where the report is submitted, the investigation is done, and an arrest or citation might follow. The law enforcement officer will receive the report from the involved bodies such as the witnesses, the victims and other parties who have the information. After receiving the report, the law enforcement officer will take the step of investigating the delinquency where he or she will be much focused on getting precise information and evidence that is enough for the arrest of the postulated suspect. If the officer finds enough evidence to arrest the suspect, he or she is out on custody or be given a citation on when specifically to appear in the court of law at a particular time (DeLisi & Vaughn, 2014). The law enforcement officer makes decisions as per the nature of the crime among other varied factors, and the case is left open if there is no suspect or relevant evidence regarding the crime.

Prosecution and pretrial is the other step in the line of following legal proceedings in the court system. Here the prosecutor scrutinizes the evidence gathered by the law enforcement officer and decides on whether to release the accused without prosecution or to file the written charges. After the prosecutor’s act of filing legal charges, the defendant will appear on the court of law at the first time where he or she will be precisely informed about the changes as well as the individual’s rights. Here it is the judge who decides on whether to release the accused or if there is enough evidence to hold the charges. At this point, the defendant is supposed to have an attorney, and if he or she cannot afford one, the court system will provide one to represent the accused. If there is enough evidence of the crime, the court may decide to imprison the victim or release him or her on bond, bail or own recognizance. With bail, the defendant has to hand over valuables or cash to the court as it acts as security to signify that the defendant will be committed to attending the court’s trial. In determining on whether to jail, release or release the victim inboard, the judge will put the following into consideration; employment, drug abuse family ties and residence among other aspects.

It is legal for the public to have their rights where their cases listed by a grand jury signifying that the prosecutor has to reread the report for the jury to decide whether there is enough evidence or not. If the jury finds enough evidence, he or she submits a written document containing the crime charged against the defendant (Cole, et al. 2018). Afterward the defendant at a preliminary hearing where the judge might hear the evidence and whether to release or be formally prosecuted. The next step is alignment where the accused appears in the court to be informed about the charges as well as his or her rights. The act of the defendant pleads guilty with no contest and not guilty signifies that he or she admits the penalty without accepting guilt. If the offender pleads guilty and no challenge, the accused is sentenced later. In the case of a negotiable plea, there will be no trial held in the court.

Afterward, the trial process also referred to as adjudication follows which comprises of plea agreements and the trials. Here the plea agreements are mostly used to solve issues which signify that the accused has accepted to accept pleading guilty with one or more charges. The trial is done after the judge, bench trial or jury trial has been done in consideration of seriousness among other factors. The lawyer available and the prosecutor present the evidence and ask the witnesses the relevant questions. If the judge finds the defendant guilty a date for the sentencing is given and if not guilty the victim will be released. The last phase in the process is the post-trial where there is sentencing and parole or probation. After being proven guilty, the accused are given time to enable them to prepare for the ruling (Butters, et al. 2018). The penalty will depend on the on the seriousness of the crime among other factors where trials such as probation, jail, death penalty and fines. Parole refers to the act of a judge deciding not to imprison the victim but provide an outside imprisonment whereon supervision is done in the community. People detained under this kind of jail sentence can under this condition be released under parole. The defendants who go against then probation end up being imprisoned.

As illustrated above the legal criminal justice system is structured in an efficient in dealing with all sorts of delinquencies that may be experienced in the nation. According to the law an individual is treated and regarded innocent unless proven guilty by the court of law. The court system is vital in maintaining peace and unity in the nation as well as socio-economic and political stability as people do things as per the law. Therefore, it is essential to eradicate all harmful vices such as racism and corruption which might lead to deprivation of the court system and be oriented on making positive changes which will facilitate transparency and honesty to enhance societal development.

References

Butters, R., Prince, K., Walker, A., Worwood, E. B., & Sarver, C. M. (2018). Does Reducing Case Processing Time Reduce Recidivism? A Study of the Early Case Resolution Court. Criminal Justice Policy Review, 0887403418789465.

Cole, G. F., Smith, C. E., & DeJong, C. (2018). The American system of criminal justice. Cengage Learning.

DeLisi, M., & Vaughn, M. G. (2014). Foundation for a temperament-based theory of antisocial behavior and criminal justice system involvement. Journal of Criminal Justice, 42(1), 10-25.

Feeley, M. (2017). Two models of the criminal justice system: An organizational perspective. In Crime, Law and Society (pp. 119-137). Routledge.

Neubauer, D. W., & Fradella, H. F. (2018). America’s courts and the criminal justice system. Cengage Learning.

Pound, R. (2018). Criminal justice in America. Routledge.

Case Study – Attaining Advocacy

Case Study – Attaining Advocacy

Student’s Name

Student’s Number

Date of Submission

Table of Contents

TOC o “1-3” h z u Working Title PAGEREF _Toc72630407 h 21.0 Problem Statement PAGEREF _Toc72630408 h 22.0 Literature Review PAGEREF _Toc72630409 h 33.0 Research Questions PAGEREF _Toc72630410 h 84.0 Methodology PAGEREF _Toc72630411 h 84.1 Data Collection PAGEREF _Toc72630412 h 84.2 Data Analysis PAGEREF _Toc72630413 h 94.3 Using Findings to Inform Future Quality Improvement PAGEREF _Toc72630414 h 9References PAGEREF _Toc72630415 h 10

Working Title: Importance of Family and Community Involvement in Curriculum Growth in Yielding Positive Contribution to Education Programs

1.0 Problem StatementEducation has a vital position in a society because, as a social institution, it allows societal members to acquire important knowledge, cultural values and norms, essential skills, and basic facts that are important for creating civility and awareness. Education is used to improve individual livelihoods and help societies to attain order. To achieve a good education structure, curriculum development is required. Curriculum forms the backbone of the education sector because it provides an exoskeleton through which the education sector forms and attains a credible framework. Curriculum development is one of the most important elements of the education sector in Australia. Apart from establishing shared goals and objectives between learners and teachers, Waniganayake et al. (2017) found that curriculum is responsible for standardizing learning goals for an entire institution and offering a clear path for all students in their development. Curriculum includes specific elements such as lessons, learning standards, materials, and assignments as well as evaluation measures that are used to organize teaching for a specific program. The Australian Curriculum, Assessment and Reporting Authority (n.d.) further define curriculum as a steady and organized path, including a series of learning outcomes and activities goals relating to a program, and, also, describes it as an essential map that outlines where a program intends to reach and how. It marks progress and common goals, which are vital aspects of the learning and teaching process. As the world continues to change in so many aspects, Cairney (2000) advocates for more involvement from education sector stakeholders in contributing to curriculum development. Curriculum supports education, and the latter is an important pillar of any society, one that cannot be ignored or done without care.

Having seen the importance of curriculum development in relation to education, it is then important to mention that a good structure for the same requires the input of every major stakeholder in the education system. Therefore, parents, families, and communities must be involved in ensuring the best outcomes for learners (Australian Children’s Education & Care Quality Authority, 2017). As education aims to have a positive influence and impact on society, the society itself must play a participative and facilitative role to support better outcomes. According to a recent research by Pather et al. (2020), children tend to perform better in a system that is collaborative between families and school management. The same applies in curriculum development. Penney and Jess (2004) opine that when parents and teachers, families and schools, and institutions and the community work together, the outcomes for the teaching and learning processes are smoother and sustainable in the long term. The inclusion of a community and families in directing the direction of the education format through the curriculum is important because it means that all entities are part of a team with shared goals and objectives. As expected, such arrangements lead to better learner and education outcomes.

On the basis of the above, the current paper expounds on the significance of family and community involvement in curriculum development. Specifically, the issue under investigation is whether this participation leads to positive outcomes or acts as a hindrance to attaining student success through better curriculum in relation to their education. Some studies have shown that the active participation of players outside of the education profession may complicate the teaching and learning processes (Sumsion et al., 2009). As such, there is a need to conduct research with an intention to find out whether family and community involvement in curriculum growth yields positive contribution to education programs. Despite being the first social and educational setting, a family’s involvement in establishing curriculum goals and objectives may not always be positive. Partnerships and collaborative working amongst stakeholders (family, community, and school, as well as educational institutions) is required to ensure that there is progress in the process of teaching and learning. One way to achieve this is through consultative efforts in curriculum development.

2.0 Literature ReviewIn defining curriculum, Cairney (2002) termed it as all elements interactions and experiences as well as routines, events, and experiences including lessons, learning standards, materials, and assignments as well as evaluation measures that are used to organize teaching for a specific program designed to foster learning and development. From this definition, Mapp and Kuttner (2013) observe that there is a large portion of curriculum development that relies on elements external to the educational settings in a classroom, such as interactions between learning materials and assignments that require help outside of the conventional teaching modes. Sheldon and Van Voorhis (2004) identify a relationship between curriculum growth and the involvement of the community and the family. In other studies, Haswell-Elkins et al. (2009) and Australian Children’s Education & Care Quality Authority (2017) found a lot of significance and importance of community and family involvement in shaping the direction that a curriculum takes. Therefore, while there is no absolute consensus on the matter of whether family and community involvement yields positive outcomes for curriculum development, scholars agree that there are tangible benefits to learners wherever there is support of their learning environment from home and in their communities. Ultimately, family and community support the growth of curriculum, ensuring better relations between stakeholders and ensuring that the needs of every group are well represented.

In curriculum development and better learning outcomes for learners, there is no separating family and communities as individual contributors because the two entities have aligned and converging goals and objectives in the education scene. As such, this literature review will look at the issue of their involvement as intertwined. According to Hudson and Hudson (2011), family and communities have a significant role to play in ensuring that learners have the best outcomes and the education sector is improved in a way that equips young people in a society with the right tools to be better contributors to the family and societal positions. Every family wants to see their children having the best in terms of their education. Similarly, the community has the best intentions for the local education system and development therein, as evidenced by their demands for better quality and more involvement from governments and state organs (Epstein & Sanders, 2002). Having established the parallel intentions of these two key stakeholder groups, it is vital that their involvement and participation in influencing the direction of curriculum be further investigated. Overall, the two groups aim for development and better learning outcomes for learners, and a major way to attain this would be through being a part of curriculum development.

Families and communities are noted by the Australian Curriculum, Assessment and Reporting Authority. (n.d.) to be some of the most effective learning areas for young children, even before one can begin to attend school. For example, the family is the first true learning environment (Sumsion et al., 2009). It teaches children how to communicate, basic relationship building, interactions, participation, and so on. The community has the same role including allowing children to interact with a larger pool of individuals from different family settings. Having established the importance of family and community, it follows that without the involvement of these two entities in curriculum development, maintaining positive growth and outcomes would be unsuccessful (Miller, Ziaian, & Esterman, 2018). To vindicate this assertion, Pather et al. (2020) concluded that interventions in the education sector are likely to be more successful with the involvement of the family unit and the community. Family and community involvement serves as a supporting participation because learners are already familiar with these institutions. Therefore, it is important that curriculum development factors in the position of family and community in ensuring positive outcomes for learners because these entities have the best interests at heart for children in their different learning stages.

Family and community assume variant and specific roles in their involvement in the learning and teaching processes for children. For example, some of the roles may be facilitative such as supporting different initiatives through community involvement or participatory roles including directly volunteering in learning activities in classrooms. Literature analysis reveals that there are several overarching involvements created for the implementation and development of family and community participation programs (Australian Children’s Education & Care Quality Authority, 2017). Every one of these roles can be actualized differently in various relationships in school districts, classrooms, at home, or in schools. For example, families are a primary resource in regards to the education of children (Waniganayake et al., 2017). Such a relationship is exemplified through the concept of home learning, involving several activities and sets of activities that family members engage in with the intention of helping children to be successful academically (Sheldon & Van Voorhis, 2004). The partnership role observed between schools and families may yield positive impact on the academic achievement of children. In another realm, community members, and families included, play an advocacy and supportive role for the education of children facilitating curriculum development by way of site-based restructuring of schools (Cairney, 2000). Community involvement in the learning outcomes for children is unmatched, in that it enables the restructuring of schools with an aim to create community and aren’t partnerships to focus on the best outcomes for learners. The community is involved directly in the best academic outcomes of children through aching activities to suit new learning demands, forging relationships between schools, state organs, other communities, and families, implementation of innovative learning strategies for extra curricula activities, and any other form of involvement that supports learning. Therefore, the variant and specific roles that family and community assume in their involvement in the learning and teaching processes for children are important for the overall development of learning for children, both in the academic and other related fronts.

Community and family participation in the education sector incorporates a wider vision in creating lasting partnerships between schools and learning institutions and the populations served. For example, district-wide programs are intended to offer the right avenue for community members such as parents and families to be directly involved in different roles that go beyond immediate effects to an individual learner to impact all children in a community or district (Sumsion et al., 2009). In line with these findings, Pather et al. (2020) found that the role of communities and families in ensuring the best outcomes for learners is participative and facilitative. Family and communities can be involved in a number of program elements or strategies specific to an issue designed and implemented to improve partnerships and such roles with schools. Successful initiatives between these partners (family, schools, and communities) consider different strategies and elements of a program in order to ensure the best possible outcome for the teaching and learning environment (Mapp and Kuttner, 2013). For instance, Penney and Jess (2004) define home learning as a participatory and supportive role with key elements that enhance partnerships and the agenda to have the best learning outcome for children. Home learning is a support program that ensures well-developed practices, willingness of parents and teachers to build on each other’s strengths, multiple approaches to ensure a conducive learning environment at home, effective methodologies that enhance home learning, and a home learning environment that directly supports classroom learning. Notably, home learning becomes an extension of the classroom, ensuring that the curriculum needs are met at home as well as they are in schools through a critical partnership with schools and teachers (Hudson & Hudson, 2011). Therefore, creating lasting partnerships between schools and learning institutions and the populations served is a part of ensuring that curriculum development and success through learning outcomes are achieved whether at home or in schools.

Community and family involvement in education of children takes different routes that are all aimed at ensuring that the curriculum is well implemented, not just in schools but also outside of the classroom in homes and the community. For example, Epstein and Sanders (2002) note that school restructuring practices done in communities emphasizes on quality of education, site-based management, and the participation of families in education. Likewise, the participation of parents, teachers, community leaders, and other interested entities includes the implementation and development of policies, embracing diversity of communities and families, and a notable focus on the linkage with other agencies in the community to ensure children welfare in learning (Sumsion et al., 2009). Families and communities ensure that there is continued communication, resource development, and a supportive environment for the betterment of curriculum and other education assets.

One notable role of family and community is ensuring that while every child will be most likely exposed to the same curriculum, their individual differences, learning abilities, capabilities, and strengths are exploited individually through other initiatives that support learning. In light of this, evidence points out that wherever communities and families are directly and indirectly involved in supporting education initiatives, children tend to perform better in their academics and other education requirements (Cairney, 2002). Family participation is also noted by Epstein and Sanders (2002) to be of key importance including simple participation such as volunteering in school activities, attending key activities that support learning, helping children with school work, reviewing performance, and encouraging young learners to stay focused. Community members, made up of teachers, volunteers, school workers, support personnel, and other key professionals, also support learning outcomes (Mapp and Kuttner, 2013). While learning and teaching processes primarily focus on the role of the teacher in ensuring that curriculum and other objectives are met, it is important to introduce the benefits created through community and family participation in the process. According to Waniganayake et al. (2017), a reciprocal relationship that ensures best learning outcomes for children between community and families and the school environment is essential in creating curriculum development and other important expectations. The learning process is very complex and it would be unwise to think that it could only happen in schools with the involvement of teachers alone both in the teaching process and in curriculum development. Therefore, with this knowledge, Australian Children’s Education & Care Quality Authority (2017) call for increased involvement and participation of critical stakeholders such as families and community members to ensure that education policies and the direction of the curriculum is setup in a way that provides a room for them to impact learning in the best way possible. Overall, individual differences, learning abilities, capabilities, and strengths of individual children are exploited independently through other initiatives that support learning and are a part of the role that families and communities play in ensuring positive outcomes and curriculum development.

To sum up the literature review, curriculum is responsible for standardizing learning goals for an entire institution and offering a clear path for all students in their development, as well as establishing shared goals and objectives between learners, teachers, and other important stakeholders. Different scholars point to the very critical role of family and community in an active participatory function to ensure that children can access learning both at home and in schools. The literature expounds on the significance of family and community involvement in curriculum development investigating whether this participation leads to positive outcomes or acts as a hindrance to attaining student success through better curriculum in relation to their education. The above discussion exposes the importance of family and community involvement in curriculum growth by showing how these two entities are a critical part of the learning process. Different scholars found that there can be no learning only in schools without the proper initiatives at home and within the larger community. Some studies have shown that the active participation of players outside of the education profession may complicate the teaching and learning processes. However, a majority of others provide a positive review of the need and significance to get families and communities involved in curriculum development.

3.0 Research QuestionsThe main research question for this paper is:

Does family and community participation lead to positive outcomes to attaining student success through better curriculum development?

Other important sub-questions that will inform the direction of the research paper are as follows:

Are there instances where the involvement of family and community in curriculum growth acts as a hindrance to the entire process?

What are the immediate impacts of family and community participation in curriculum growth?

Would learning outcomes for children be better if there was no involvement from family and community?

4.0 Methodology4.1 Data CollectionThe current paper will use online administered questionnaires to collect data from a sample of schools, community members, and families in the Darwin suburbs. The reason for choosing this approach is because the paper wants to achieve a description of opinions from various stakeholders on the subject under investigation. Structured questionnaires will be used to investigate the issues discussed earlier. Online questionnaire administration is chosen for the convenience it offers ad for the sake of safety for both participants and the researcher due to the COVID-19 pandemic. Secondary data will also be used to supplement the research findings and to provide a base to determine whether the primary information collected is congruent with scholarly findings from the recent past.

4.2 Data AnalysisThe study will employ a qualitative approach in data analysis. The reason this approach is chosen is because of how it makes it possible to collect information on attitudes of participants on a particular matter. The approach is also effective in creating content that is relevant to the study. A qualitative approach will make it easier to collect information using an open-ended approach, allowing participants to provide insights specific to the education sector and specifically on their role in ensuring curriculum development. Lastly, the approach is chosen because it incorporates the human experience (Kalu & Bwalya, 2017). By using the qualitative approach, primary data collected through questionnaires will be synthesized and checked for reliability and applicability, observing emerging patterns, major themes, and other core concepts that will add to the research findings.

4.3 Using Findings to Inform Future Quality ImprovementThe findings of the current paper will be used to inform future quality improvements in the reciprocal relationship between partners in the education sector. Specifically, the findings will be applied in ensuring that family and community are more involved in ensuring curriculum growth through providing the right assistance needed to ensure positive learning outcomes. By looking at the findings versus what has already been established in the literature review, the research will also help to identify gaps in methodology and research for the benefit of future studies and learning outcomes.

ReferencesAustralian Children’s Education & Care Quality Authority. (2017). Leadership and management

in education and care service: An analysis of quality area 7 of the national quality standard. https://www.acecqa.gov.au/sites/default/files/2018-02/OccasionalPaper5-LeadershipManagementEducationCareServices.PDF

Australian Curriculum, Assessment and Reporting Authority. (n.d.). Development of the

Australian curriculum. https://www.acara.edu.au/curriculum/history-of-the-australian-curriculum/development-of-australian-curriculum

Cairney, T. H. (2000). Beyond the classroom walls: The rediscovery of the family and community

as partners in education. Educational review, 52(2), 163-174.

Cairney, T. H. (2002). Bridging home and school literacy: In search of transformative approaches

to curriculum. Early Child Development and Care, 172(2), 153-172.

Epstein, J. L., & Sanders, M. G. (2002). Family, school, and community partnerships. Handbook

of parenting: Vol. 5. Practical issues in parenting, 407-437.

Haswell-Elkins, M., Reilly, L., Fagan, R., Ypinazar, V., Hunter, E., Tsey, K., … & Kavanagh, D.

(2009). Listening, sharing understanding and facilitating consumer, family and community empowerment through a priority driven partnership in Far North Queensland. Australasian Psychiatry, 17(sup1), S54-S58.

Hudson, P., & Hudson, S. (2011). Partners in education: The teacher education done differently

(TEDD) project. In Proceedings of The Australian Teacher Education Association (ATEA) 2011 Conference-Valuing Teacher Education: Policy, Perspectives and Partnerships (pp. 1-11). The Australian Teacher Education Association (ATEA). https://eprints.qut.edu.au/47234/1/HUDSON_-_Partners_in_Education_(final).pdf

Kalu, F. A., & Bwalya, J. C. (2017). What makes qualitative research good research? An

exploratory analysis of critical elements. International Journal of Social Science Research, 5(2), 43-56.

Mapp, K. L., & Kuttner, P. J. (2013). Partners in Education: A Dual Capacity-Building Framework

for Family-School Partnerships. SEDL. https://files.eric.ed.gov/fulltext/ED593896.pdf

Miller, E., Ziaian, T., & Esterman, A. (2018). Australian school practices and the education

experiences of students with a refugee background: A review of the literature. International Journal of Inclusive Education, 22(4), 339-359.

Pather, N., Blyth, P., Chapman, J. A., Dayal, M. R., Flack, N. A., Fogg, Q. A., … & Lazarus, M.

D. (2020). Forced disruption of anatomy education in Australia and New Zealand: An acute response to the Covid‐19 pandemic. Anatomical sciences education, 13(3), 284-300.

Penney, D., & Jess, M. (2004). Physical education and physically active lives: A lifelong approach

to curriculum development. Sport, education and society, 9(2), 269-287.

Sheldon, S. B., & Van Voorhis, F. L. (2004). Partnership programs in US schools: Their

development and relationship to family involvement outcomes. School Effectiveness and School Improvement, 15(2), 125-148.

Sumsion, J., Barnes, S., Cheeseman, S., Harrison, L., Kennedy, A., & Stonehouse, A. (2009).

Insider perspectives on developing belonging, being & becoming: The early years learning framework for Australia. Australasian Journal of Early Childhood, 34(4), 4-13.

Waniganayake, M., Cheeseman, S., Fenech, M., Hadley, F., & Shepherd, W. (2017). Leadership:

Context and complexities in early childhood education (2nd ed.). Oxford University Press.

Actions to be taken in an Investigation

Actions to be taken in an Investigation

Institution:

Name of Student:

Actions to be taken in an Investigation

It is important that before any investigation is done, logic needs to be sought in determining whether or not the investigation is really necessary. Dee Barnes has received some very serious complaints regarding the kind of service an important client received. The shipment was very important to Tweedle’s Widgets as the client was new and has the prospects of developing into one of the highest purchasers of their products. This thus means that the investigation really needs to be done and with a lot of urgency.

Dee Barnes should, before opening the investigations, find out whether interim relief is necessary. Are there quick actions that need to be taken to avoid further complaints during the investigation process? John Wilson promised to call Jim Johnson before noon. Dee Barnes should ensure that Jim is called and an agreement is reach. If possible she should order that the initial shipment be returned and the right shipment with correct specifications envoys to the client’s location. This help keep the customer satisfied as he will be pleased by Tweedle’s quick response to his complaint. Customer satisfaction is key in ensuring the success of a business.

The next course of action will be to determine the team that will carry out the investigation. She will need to involve members of the staff for a quick, accurate and precise investigation to be conducted. The people selected should not be people who are in one way or the other involved in this investigation. This is important in cases where the employees are asked to carry out the investigation so as to ensure transparency in the report that will later on be made after the investigation has been done. Having more than one investigator is important as there are some activities such as interviews that are best done by two people so that one will ask the questions as the other writes them down.

Dee should then determine when and where the investigation will take place. I prefer that she conducts private interview since people feel safer disclosing information in enclosed areas and are mostly honest. She should prepare the interview questions in advance so that she gets to thoroughly covers all the issues. During the interviews, she should ensure that the employees with substantive information deliver a written statement as this will serve as evidence in the event that the employee decides to change their previous stories due to the unfolding of events. Emails and other documents, whether electronic or not, that are related to the investigation should be submitted during the investigation.

Moving forward, Dee should obtain, review then preserve all the relevant documents regarding this investigation. She is supposed to ask all the witnesses to submit the documents that could help determine where the problem really occurred. These documents should be reviewed so as to get the facts right and help avoid pointing the wrong fingers. All these documents should be preserved since they will later on act as proof in the event that Dumm Industries decides to sue the company. They can also be attached to the report that will be made at the end of the report to validate the report itself.

What follows is then the preparation of an investigation report. This report should be a summary of the findings and an analysis of the information which is not consistent. The report should then conclude with the way forward, that is, the necessary course of action. The necessary course of action needs to be tailored to this particular situation. Some of the necessary actions may include revision of existing company policies, training of the employee to serve the customers better or disciplinary actions among others.

Lastly, Dee should follow up on the appropriate actions implemented after finding out the real course of the problem. This will help her learn of the actions were effective or not. If they are ineffective, then he can devise new ways to cub the root problem. However if punishment is administered to the employees who erred, it should not be disclosed as this is regarded as private personnel information.

References:

Fisher, R. P., & Geiselman, R. E. (1992). Memory-enhancing techniques for investigative interviewing: The cognitive interview. Charles C Thomas, Publisher.

Cooper, R. G., & Kleinschmidt, E. J. (1986). An investigation into the new product process: steps, deficiencies, and impact. Journal of product innovation management, 3(2), 71-85.